VACANCY ANNOUNCEMENT
is seeking qualified candidates to fill the following positions:
1. JOB TITLE: Passenger Service Agents (20 Positions)
Duty Station: Dar es Salaam
Reports to: Passenger Service Coordinator
Contract Type: Fixed Term Contract
Job Summary
To deliver professional passenger handling services in compliance with airline, airport, and regulatory requirements.
Responsibilities
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing, including handling and fee calculation where applicable
- Assist passengers through arrival and check-in processes, including support for unaccompanied minors (UM), VIP passengers, and passengers requiring wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked baggage are properly loaded and delivered
- Comply with airport authority, carrier security requirements, and Swissport SOPs and policies
- Operate equipment including jet ways, computer systems, and airline reservation/ticketing software
- Produce all required work-related documentation
- Perform other duties as assigned
Qualifications and Competencies
- Diploma or Bachelor’s degree in Marketing, Public Relations, Business Administration, or related field
- Experience in customer service (aviation experience preferred)
- Strong communication skills in English and Swahili
- Ability to work shifts, including nights and public holidays
- High safety awareness
2. JOB TITLE: Load Controllers (5 Positions)
Duty Station: Dar es Salaam
Reports to: Operations Coordinator
Contract Type: Fixed Term Contract
Role Purpose
To ensure accurate aircraft weight and balance calculations while maintaining operational safety and on-time performance.
Responsibilities
- Prepare accurate and compliant load control documentation
- Ensure aircraft operations remain within certified weight and balance limits
- Optimize fuel uplift and aircraft trim
- Support On-Time Performance (OTP)
- Liaise with Ramp Operations, Cargo, and Operations Control Centre
- Participate in aviation ground operations training
- Comply with Swissport SOPs and QHSE standards
- Report safety occurrences and operational irregularities
Qualifications and Competencies
- Certificate or Diploma in Flight Dispatch
- Minimum of two (2) years’ experience in the airline industry
- Licensed Load Control Certification is an added advantage
- Strong numerical and analytical skills
- Good communication skills
- Flexibility to work operational shifts
3. JOB TITLE: Ramp Agents (20 Positions)
Duty Station: Dar es Salaam
Reports to: Ramp Coordinator
Contract Type: Fixed Term Contract
Role Profile
To execute aircraft ground handling activities safely, efficiently, and in compliance with operational and safety procedures.
Responsibilities
- Marshall aircraft to and from parking positions
- Load and unload passenger baggage, cargo, mail, and special items
- Handle wheelchairs, strollers, live animals, and special cargo as required
- Deliver baggage to claim areas and cargo to designated recipients
- Operate ground support equipment including tow tractors, belt loaders, dollies, and service trucks
- Service aircraft water and lavatories
- Inspect ramp areas and remove debris
- Report equipment malfunctions to supervisors
- Comply with Swissport SOPs, QHSE Manual, and safety policies
- Use personal protective equipment and follow all training and safety instructions
- Report incidents, near misses, unsafe acts, or conditions
- Perform duties responsibly without endangering people, equipment, or the environment
- Carry out other duties as assigned
Qualifications and Competencies
- Form IV Certificate to Diploma level qualification
- Valid driving license
- Ability to lift up to 32 kilograms
- Good communication skills in English and Swahili
- Ability to work in adverse weather conditions
- Strong health and safety awareness
Personal Qualities (For All Positions)
- High integrity and professional accountability
- Strong teamwork orientation
- Attention to detail and data protection awareness
- Ability to work effectively in a high-pressure operational environment
- Customer service mindset
- Flexibility to work shifts, including weekends and public holidays
- Strict adherence to safety and compliance standards
Mode of Application
Applications should be sent to [email protected] or delivered physically to Swissport Tanzania Plc Headquarters.
Applicants must submit an updated Curriculum Vitae (CV) and application letter, clearly stating the position applied for in the email subject line.
Application Deadline: 28th February 2026
Only shortlisted candidates will be contacted.
Swissport Tanzania Plc is an Equal Opportunity Employer. Swissport does not charge any fees at any stage of the recruitment process. Applicants are advised to beware of recruitment scams.