WE ARE HIRING – RESERVATIONIST
ONOMO DAR ES SALAAM
Join ONOMO Hotels as a Reservationist at ONOMO Dar es Salaam.
We are seeking a detail-oriented and highly organized Reservationist to join our team. This position is ideal for a professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. The successful candidate will be responsible for managing guest reservations accurately and contributing to an excellent overall guest experience.
Key Responsibilities:
- Handle incoming reservation requests via phone, email, and online channels.
- Accurately enter and update guest reservation information in the property management system (e.g., Opera).
- Provide guests with information on room availability, rates, and hotel amenities.
- Communicate with guests to confirm, modify, or cancel reservations.
- Ensure all special requests and guest preferences are properly documented and fulfilled.
- Assist in resolving reservation issues and handling special guest requests.
- Collaborate with the front office and other departments to ensure smooth check-ins and check-outs.
- Maintain a professional, courteous, and welcoming attitude at all times.
Qualifications and Experience:
- Qualification in Hospitality, Tourism, or a related field.
- Minimum of 2–5 years’ experience in a similar role or within the Front Office.
- Proficiency in reservation systems such as Opera.
- Ability to work with Microsoft Office applications.
- Strong verbal and written communication skills.
- Excellent organizational skills with the ability to multitask and prioritize.
- Ability to remain calm and composed under pressure.
- Flexibility to work weekends and public holidays as required.
- Positive attitude with strong teamwork skills.
Location:
Dar es Salaam, Tanzania
How to Apply:
Interested candidates should apply through the link below:
https://onomo.minthr.com/candidat/post/158