I&M BANK
WE ARE HIRING!
AVAILABLE POSITIONS:
- Branch Operations Manager – Zanzibar
- Bank Officer – Zanzibar
- Relationship Officer – SME – Zanzibar
- Relationship Officer – Select Banking – Zanzibar
APPLICATION DETAILS
Send your updated CV to: [email protected]
Application Deadline: 30th November 2026
On Your Side
1. BRANCH OPERATIONS MANAGER – ZANZIBAR
We are looking for a customer-focused Branch Operations Manager to oversee branch operations, ensure exceptional service delivery, support daily banking activities, and build strong customer relationships while ensuring compliance with bank policies and procedures.
Key Responsibilities
- Oversee daily branch operations and service delivery.
- Ensure effective cash, transaction, and branch inventory management.
- Drive customer engagement, digital adoption, and cross-selling initiatives.
- Maintain strong risk, compliance, and audit standards.
- Lead branch administration, security, and team performance.
Requirements
- Bachelor's degree in Business, Finance, Economics, Marketing, or a related field.
- Minimum 5 years' experience in banking operations at a senior level.
- Strong knowledge of banking operations, risk management, and customer service.
- Proven leadership, communication, and relationship management skills.
2. BANK OFFICER – ZANZIBAR
We are looking for a customer-focused Bank Officer to deliver exceptional branch service, support daily banking operations, and build strong customer relationships while ensuring compliance with bank policies and procedures.
Key Responsibilities
- Serve customers and process banking requests and transactions.
- Resolve customer queries and support account management activities.
- Promote and cross-sell the bank's products and services.
- Maintain branch records, reports, and assigned operational assets.
- Support risk, compliance, and branch administration activities.
Requirements
- Bachelor's degree in Business Management or a related field.
- Minimum 1 year of experience at Officer level.
- Strong communication, problem-solving, and interpersonal skills.
- Good knowledge of banking products and Microsoft Office applications.
3. RELATIONSHIP OFFICER – SELECT BANKING – ZANZIBAR
We are looking for a relationship-driven Relationship Officer – Select Banking to manage and grow a portfolio of high-net-worth clients, deepen customer relationships, and deliver tailored banking and wealth solutions.
Key Responsibilities
- Grow and manage a portfolio of affluent clients through acquisition, retention, and cross-selling.
- Build strong client relationships and deliver exceptional customer service.
- Drive growth in assets, liabilities, investment, and insurance products.
- Monitor portfolio performance while ensuring compliance with risk and regulatory requirements.
Requirements
- Bachelor's degree in Finance, Business, Economics, or a related field.
- Minimum 2 years' banking or client relationship management experience, preferably with affluent clients.
- Strong sales, relationship management, communication, and negotiation skills.
- Knowledge of wealth management, investment products, and banking regulations.
4. RELATIONSHIP OFFICER – SME – ZANZIBAR
We are looking for a relationship-driven Relationship Officer – SME to acquire and grow SME relationships, manage customer portfolios, deepen business relationships, and drive growth in SME banking.
Key Responsibilities
- Acquire and grow SME relationships and portfolios.
- Drive growth in SME assets, liabilities, and revenue.
- Deepen customer relationships and enhance customer experience.
- Identify cross-selling opportunities and maximize product penetration.
- Monitor portfolio quality and ensure compliance with KYC requirements.
- Provide market intelligence and competitor insights to management.
Requirements
- Bachelor's degree in Business, Economics, Finance, or a related field.
- Minimum 1 year of sales or relationship management experience.
- Strong communication, interpersonal, and problem-solving skills.
HOW TO APPLY
Interested and qualified candidates should send their updated CV to:
Email: [email protected]
Application Deadline: 30th November 2026
I&M Bank – On Your Side