LOLC TANZANIA is a leading financial services provider committed to empowering individuals and businesses with accessible loan solutions, driving sustainable growth and financial success.
Job Title: Branch Operations Officer
Location: Dar es salaam & Mwanza - Tanzania
Key Responsibilities
· Branch Operations and Compliance Management – Provide oversight of daily branch operations, ensuring full compliance with internal policies, regulatory requirements, and established operational controls.
· Customer Service Excellence and Client Relations – Deliver and maintain high standards of customer service by addressing client inquiries promptly, supporting customer needs, and ensuring timely payment reminders to minimize default risks.
· Loan Processing and Transaction Oversight – Support the end-to-end processing of loan applications and ensure accurate and timely management of all branch transactions, including deposits, withdrawals, and loan disbursements.
· Financial Reporting and Record Management – Prepare, maintain, and reconcile financial records and statements, while contributing to the preparation of performance reports and analysis of key branch metrics.
· Team Collaboration and Operational Enhancement – Work collaboratively with branch staff to streamline workflows, strengthen operational efficiency, and promote continuous improvement in branch performance.
Qualifications
· Bachelor’s degree in Accounting or Banking and Finance.
· 1-2 years of experience as an accountant, with a strong understanding of financial processes.
· Proven experience in customer service, with excellent interpersonal and communication skills.
· Previous experience in a microfinance institution or bank is a significant advantage.
· Strong analytical skills and attention to detail.
· Proficient in Microsoft Office Suite and financial software.
How to Apply
Interested candidates are invited to submit their resumes to: [email protected]
Please include title of the position applying (Branch Operations Officer) and the location in the subject line of your application.
Application Deadline: December 10, 2025.