KCB BANK TANZANIA VACANCIES
ANNOUNCEMENT
KCB Bank Tanzania is
seeking qualified candidates to fill the following positions:
1. POSITION: CREATIVE
OFFICER
Key Responsibilities:
- Create,
adapt and finalise minor creative artworks e.g. Job ads, Tender Notices,
simple product artwork and all E-Shot campaigns for Internal and external
communication, including resizing to fit specifications
- Proofread,
select and check colours on all Bank artworks, ensuring each page is
uncluttered and well balanced
- Convert
files and send final product to Printing Companies or Web Agencies for
online publishing
- Manage
storage of copies of publications and artwork relating to Bank's
communication activities
- Stay
updated with design trends and digital best practices to introduce
innovative ideas
- Support
basic video editing or animation projects for digital storytelling or
promotional campaigns
- Ensure
brand consistency across all creative outputs
Daily
Responsibilities:
- Desktop
Publishing (DTP) for Internal & External creative design requirements
- Proof
Reading
Qualifications:
- Bachelor's
degree in Art and Design, Business, Marketing or related field (Required)
- Marketing
Certification e.g. CIM / Computer Aided Design (Added Advantage)
- Master's
degree in Communications/Marketing/Design/Business Management (Added
Advantage)
- Minimum
3 years of experience
2. POSITION:
SUSTAINABILITY MANAGER
Key Responsibilities:
- Implement,
monitor, and evaluate Bank's sustainability strategy and programs in line
with KCBT Green
- Coordinate
rollout of sustainable policies and practices across departments
- Train
staff and integrate Social and Environmental Management System (SEMS) into
business processes
- Design
and implement awareness programs for employees and stakeholders
- Coordinate
and support internal business stakeholders in executing sustainability
initiatives
- Develop
tools to assess, evaluate and monitor sustainability initiatives
- Conduct
research on emerging environmental sustainability issues
- Prepare
communication plans and materials for sustainability initiatives
- Manage
sustainability reporting and maintain related data and knowledge systems
- Implement
and manage bank's sustainability database and knowledge management
- Review
sustainability program objectives for compliance with policies and
regulations
- Identify
partnerships and green pilot projects
Daily
Responsibilities:
- Organize,
coordinate training and sustainability capacity building
- Support
implementation of sustainability initiatives including data collection and
review
- Monitor,
assess, and report on sustainability initiatives
- Facilitate
internal and external stakeholder engagements on sustainability
- Conduct
sustainability and environment-related risk assessments
Qualifications:
- Bachelor's
degree in Arts, Social Sciences, Environmental Studies or related fields
(Required)
- Sustainability
Training & Environmental and Social Risk Training (Added Advantage)
- Master's
degree in Arts or Social Sciences (Added Advantage)
- Minimum
4 years of experience
3. POSITION: HEAD
DIGITAL FINANCIAL SERVICES
Key Responsibilities:
Strategic Leadership:
- Develop
and execute bank's Digital Financial Services strategy
- Lead
digital transformation initiatives across mobile banking, internet
banking, agency banking, cards
- Identify
new digital business opportunities, partnerships, and revenue streams
- Drive
innovation to maintain competitive advantage
- Champion
customer-centric digital culture
Governance and Risk
Management:
- Ensure
robust governance framework for all digital services
- Ensure
compliance with regulatory requirements and industry standards
- Oversee
digital risk management including cyber security, fraud prevention, data
protection
- Ensure
effective controls across digital operations and third-party relationships
Product Development
and Innovation:
- Lead
end-to-end lifecycle management of digital products and services
- Oversee
design, development, testing, launch, and continuous improvement
- Drive
adoption of emerging technologies (fintech integrations, APIs, AI, digital
payments)
- Ensure
products meet customer needs and commercial objectives
Business Growth and
Performance:
- Deliver
growth in digital transactions, customers, revenues, and market share
- Establish
KPIs and performance dashboards
- Monitor
profitability and ROI of digital initiatives
- Build
strategic partnerships with telecoms, fintechs, payment networks
- Manage
business delivery across all channels (ATM, Internet banking, mobile banking,
merchant acquiring, E-commerce, cards, Money transfer services)
Customer Experience
and Service Excellence:
- Ensure
seamless, secure, and reliable digital customer journeys
- Oversee
service availability, uptime, and incident management
- Use
data and analytics to improve customer engagement
- Address
customer complaints related to digital channels
- Conduct
competitor surveys to guide pricing and product development
Team Leadership:
- Build,
lead, and motivate high-performing multidisciplinary digital team
- Develop
talent and specialist skills
- Promote
collaboration across business units
- Drive
digital financial service products and sales penetration
Daily
Responsibilities:
- Supervise
growth of digital financial services
- Manage
customer recruitment and activation in channels banking
- Guide
digital financial services team on issue handling and customer support
- Ensure
quality service and manage customer complaints professionally
- Manage
and supervise digital financial services projects
Qualifications:
- Bachelor's
degree in Banking/Finance/Marketing/IT or equivalent (Required)
- IT
background (Added Advantage)
- Master's
degree in Business Administration (Added Advantage)
- Minimum
7 years of experience
4. POSITION:
COMMUNICATIONS MANAGER
Key Responsibilities:
- Support
execution of internal and external communications work plans
- Draft,
edit, schedule, and track content (press releases, staff bulletins,
newsletters, speeches, social media)
- Monitor
media coverage and internal communication channels
- Flag
reputation risks and engagement opportunities
- Maintain
communication databases, contact lists, media archives, content libraries
- Assist
in managing relationships with internal teams, media contacts, service
providers
- Coordinate
logistics for communication campaigns, events, interviews, media briefings
- Track
deliverables, gather feedback, compile performance metrics
- Ensure
consistent brand messaging across all platforms
- Provide
administrative and operational support
- Collaborate
with senior leadership on crisis communications
Daily
Responsibilities:
- Developing
crisis management communications
- Media
relations management
- Collation
of feedback from internal stakeholders and prepare daily reports
- Updating
all internal communications channels
Qualifications:
- Bachelor's
degree in Communications, Public Relations or related field (Required)
- PR/Communications
Certification (Added Advantage)
- Master's
degree in Business Administration (Added Advantage)
- Minimum
3 years of experience
5. POSITION: SENIOR
MARKETING MANAGER
Key Responsibilities:
- Oversee
and lead execution of comprehensive Brand Plan strategy
- Lead
commercialization of new products and services
- Oversee
product launches, pricing strategies, and promotional activities
- Work
with product owners to develop marketing systems and tools
- Ensure
appropriate application of brand usage guidelines and marketing policies
- Provide
expert support in developing effective marketing strategies
- Utilize
data-driven insights to evaluate marketing performance
- Develop
metrics and dashboards to measure marketing impact
- Cultivate
relationships with key stakeholders and agencies
- Ensure
innovative media plans and creative material
- Effective
management of marketing budget
- Provide
guidance, mentorship, and direction to marketing team
Daily
Responsibilities:
- Manage
all marketing activities, advertising and promotional activities
- Manage
and enhance corporate brand through effective advertising mediums
- Manage
and articulate product positioning, messaging, and collateral
- Work
with Design houses, printers, agencies on brand compliance
- Manage
marketing budget and provide tracking reports on expenditure
Qualifications:
- Bachelor's
degree in Marketing (Required)
- Marketing
Certification e.g. CIM (Added Advantage)
- Master's
degree in Business Administration (Added Advantage)
- Experience
requirements:
- Marketing:
4 years (Essential)
- Brand
Management: 4 years (Essential)
- Marketing
Campaigns: 4 years (Essential)
- Market
Research & Analytics: 4 years (Essential)
- Digital
Marketing: 3 years (Essential)
- Budget
Management: 3 years (Essential)
- Marketing
Communication: 3 years (Essential)
- Sustainability
Plan: 1 year (Desirable)
6. POSITION: BRAND
EXPERIENCE MANAGER
Key Responsibilities:
- Develop
and implement comprehensive brand experience strategies aligned with bank
objectives
- Conduct
effective consumer research and insights on brand positioning
- Establish
brand experience metrics and KPIs to measure impact
- Develop,
maintain, and enforce brand style guide across all platforms
- Ensure
marketing activities embed desired brand identity and comply with standards
- Coordinate
employee brand advocacy initiatives
- Build
management information system for capturing insights from brand
initiatives
- Develop
and pitch integrated brand campaign proposals
- Ensure
events and activations adhere to brand standards and policies
- Develop
partnerships budget forecasts and adhere to budgets
- Identify,
develop and manage community partnerships with philanthropic organizations
Daily
Responsibilities:
- Track
and monitor progress against Brand Experience Strategy
- Partner
engagements (agency, Brand teams)
- Budget
management and review
- Event
schedule planning
- Reporting
on events and documenting learnings
Qualifications:
- Bachelor's
degree in Marketing, Advertising or related field (Required)
- Branding,
Corporate Sponsorship Activations Strategy certifications (Added
Advantage)
- Master's
degree in MBA (Added Advantage)
- Minimum
4 years of experience
HOW TO APPLY:
Qualified candidates should submit their applications through KCB Bank
Tanzania's official recruitment channels.
IMPORTANT NOTES:
- Only
shortlisted applicants will be contacted
- KCB
Bank is an equal opportunity employer
ABOUT KCB BANK TANZANIA:
KCB Bank Tanzania is part of KCB Group, one of the largest and most established
financial services groups in East Africa, offering a range of banking products
and services to corporate and retail customers.
APPLY HERE NOW : https://kcbbank.co.tz/careers
Tags:
Ajira Mpya