KCB Bank Tanzania Limited
Career Opportunities
KCB Bank Tanzania Limited is inviting qualified, experienced, and highly motivated professionals to apply for the following career opportunities:
1. Teller – Mwanza Branch
Location: Mwanza, Tanzania
Key Responsibilities
• Process all counter transactions accurately in accordance with set objectives. • Introduce alternative banking channels to customers to reduce branch traffic in line with the Bank's Standard Operating Procedures (SOPs). • Cross-sell bank products and services based on customer needs while maintaining excellent service standards and contributing to branch KPIs. • Adhere to the Bank's standards on customer waiting time, serving time, and productivity targets. • Handle customer requests efficiently and escalate issues to the Head Teller or SQC Manager where necessary to ensure customer satisfaction. • Maintain zero cash shortages or excesses by ensuring maximum control over cash balances. • Comply with all departmental policies, procedures, and operational guidelines. • Maintain professionalism, punctuality, attendance, personal appearance, and compliance with health and safety requirements.
2. Teller – PAPU Branch
Location: Arusha, Tanzania (PAPU Branch)
Key Responsibilities
• Process all counter transactions accurately in accordance with set objectives. • Introduce alternative banking channels to customers to reduce branch traffic in line with the Bank's Standard Operating Procedures (SOPs). • Cross-sell bank products and services based on customer needs while maintaining excellent service standards and contributing to branch KPIs. • Adhere to the Bank's standards on customer waiting time, serving time, and productivity targets. • Handle customer requests efficiently and escalate issues to the Head Teller or SQC Manager where necessary to ensure customer satisfaction. • Maintain zero cash shortages or excesses by ensuring maximum control over cash balances. • Comply with all departmental policies, procedures, and operational guidelines. • Maintain professionalism, punctuality, attendance, personal appearance, and compliance with health and safety requirements.
3. Unit Head – Credit
Location: Tanzania
Job Summary
The successful candidate will evaluate, recommend, or approve credit applications within the approved discretion limits to support the growth and quality of KCB Bank Tanzania Limited's lending portfolio.
Key Responsibilities
• Monitor the team's credit portfolio to ensure timely renewal, extension, and cancellation of credit facilities. • Provide technical leadership and guidance to Corporate Relationship Managers and Corporate Bankers while ensuring compliance with the Bank's policies and procedures. • Deputize the Head of Credit and support effective credit risk management within the department.
Minimum Qualifications
• Bachelor's Degree in Business, Finance, Accounting, or a related field. • Minimum of eight (8) years of banking experience, including at least three (3) years in a managerial position.
4. Section Head – Treasury Back Office
Location: Tanzania
Key Responsibilities
• Monitor cash movements in BOT clearing accounts, EAPS, and NOSTRO accounts. • Prepare daily Treasury T24 Profit and Loss reports. • Reconcile and reverse foreign exchange suspense accounts. • Prepare cash holding reports and advise branches accordingly. • Verify all SWIFT messages. • Review GAP reports and advise dealers on overdrawn accounts. • Ensure all treasury back-office activities are completed in accordance with Bank policies, procedures, and Service Level Agreements (SLAs).
Minimum Qualifications
• Bachelor's Degree in Banking, Finance, Accounting, or a related field. • CPA or ACCA qualification will be an added advantage. • A Master's Degree will be an added advantage. • One (1) to two (2) years of relevant work experience.
5. Business Banker
Location: Tanzania
Key Responsibilities
• Grow the Business Banking portfolio through increased deposits, lending, and other business propositions targeting individuals and Small and Medium Enterprises (SMEs). • Achieve Business Banking and Personal Banking sales targets within the assigned branch. • Appraise customer proposals and make sound lending recommendations. • Build, strengthen, and maintain long-term customer relationships.
6. Service Quality & Compliance (SQC) Manager
Location: Tanzania
Job Summary
The Service Quality & Compliance (SQC) Manager is responsible for ensuring effective management of branch operations and resources to deliver exceptional customer service while maintaining operational efficiency and minimizing risk.
Key Responsibilities
• Lead the branch in achieving business growth, profitability, and excellent customer service. • Ensure effective implementation of the Bank's operational risk management framework. • Manage the end-to-end customer experience across the branch. • Ensure full compliance with Bank policies, procedures, and regulatory requirements.
Key Competencies
• Strong leadership and people management skills. • Comprehensive knowledge of banking products, services, and consumer banking operations. • Excellent understanding of operational risk management and regulatory compliance.
How to Apply
Interested candidates are encouraged to submit their applications through the KCB Bank Tanzania recruitment portal before the respective closing dates indicated for each position.
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