WE ARE HIRING

JOB TITLE

Manager – Credit Recovery

Position: 1

Reporting To: Senior Manager – Special Asset Management

Responsible For: Recovery of Defaulted Credit Loans

Department: Special Assets Management

Region: Dar es Salaam

Hours of Work: 8:00 AM – 5:00 PM, Monday to Friday. Additional hours as required by the workload.

1. PURPOSE OF THE JOB

To monitor accounts showing signs of concern, prevent deterioration into non-performing status, and implement effective recovery strategies for non-performing and written-off accounts.

2. PRINCIPAL ACCOUNTABILITIES

2.1 Responsibilities

Identify accounts exceeding sanctioned limits, expired facilities, or with incomplete compliance requirements.
Drive achievement of recovery targets for NPL and written-off accounts.
Engage customers through calls, meetings, and correspondence to agree on repayment plans.
Recommend settlements, rescheduling, or compromise solutions where appropriate.
Prepare management reports, Board papers, and regulatory submissions.
Ensure compliance with internal policies and regulatory requirements.
Propose and support accounts for write-offs as per regulatory or other requirements.
Propose and document accounts to be abandoned from the SAM portfolio because of exhaustive recovery or settlement processes.
Coordinate internal and external audits and address audit findings.
Identify accounts for legal action and liaise with legal teams.
Represent the bank in court proceedings as required.
Represent the bank in bank and court auctions.
Manage External Debt Collectors (EDCs).

3. DECISION-MAKING AUTHORITY

Negotiate repayment plans with delinquent customers.
Issue reminder letters and legal demand notices.
Engage third-party recovery agents.
Conduct customer visits to assess business performance.

Skills and Qualifications

Bachelor's degree in Banking, Finance, or a related field.
Minimum of 5 years' experience in a credit risk or recovery environment.
Strong knowledge of legal and regulatory frameworks in banking.
Strong analytical and problem-solving skills.
Strong communication and negotiation skills.

How to Apply

Send your CV and cover letter to:

[email protected]

NB: Only shortlisted candidates will be contacted.

Exim Bank (T) Ltd is an equal opportunity employer committed to fostering a diverse workplace and achieving a gender-balanced workforce. Women and individuals with disabilities are highly encouraged to apply.

Application Deadline: 20th July 2026

For More Information: 0800 780 111

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