HALOPESA
WE ARE HIRING
JOB VACANCY: OPERATIONS OFFICER – 3 POSITIONS
Job Purpose
We are inviting qualified and motivated candidates to apply for the position of Operations Officer (3 Positions).
The Operations Officer will support the smooth day-to-day operation of systems, transactions and services, including transaction monitoring, reconciliation, incident management, reporting, partner support and operational process improvement.
Key Responsibilities
• Monitor system availability, transaction status and operational alerts. • Investigate failed, pending and timed-out transactions. • Perform first-level troubleshooting and escalate technical incidents where necessary. • Conduct daily reconciliations with banks, mobile money operators, merchants and payment partners. • Investigate and resolve reconciliation discrepancies. • Prepare daily, weekly and monthly operational reports. • Support partners and internal teams on operational and transaction-related issues. • Participate in system integrations, testing, UAT and go-live activities. • Maintain SOPs and operational documentation. • Monitor operational KPIs and ensure compliance with agreed SLAs.
Qualifications
• Bachelor’s Degree or Diploma in Information Technology, Information Systems, Business Administration, Finance & Banking, Telecommunications or a related field. • 1–3 years of relevant experience in operations, fintech, payment services, telecommunications or banking. • Experience with mobile money, digital financial services, e-wallets or payment systems will be an added advantage.
Required Skills
• Strong analytical and problem-solving skills. • Good Microsoft Excel skills. • Basic SQL knowledge is an advantage. • Strong communication and stakeholder-management skills. • Ability to work under pressure and meet deadlines. • Willingness to work in shifts when required.
Note:
Interested candidates should submit their CV and relevant supporting documents before the deadline.
Please use “Application – Operations Officer” as the email subject.
Only shortlisted candidates will be contacted.
Send your CV to: [email protected]
Send Before: Thursday, 13 August 2026