MOFAT TRANSPORT AND LOGISTICS
JOB OPPORTUNITIES
Mofat Transport and Logistics is inviting applications from qualified and competent Tanzanians for the following job opportunities:
1. PASSENGER SERVICE OFFICER – 160 POSTS
Job Title: Passenger Service Officer
Job Category: Operations
Employment Type: Full-Time
Application Deadline: 5 October 2026
Job Summary
Passenger Service Officers are responsible for providing safe, courteous, and efficient customer service to passengers across stations, terminals, and buses. The role involves assisting passengers with boarding and alighting, providing route and fare information, supporting ticketing and fare compliance, managing passenger queues, handling inquiries and complaints, maintaining safety and order, responding effectively to incidents, delays, and emergencies, while ensuring a positive passenger experience.
Qualifications
Applicants should possess a Certificate, Diploma, or Bachelor’s Degree in a relevant field from a recognized institution.
Relevant qualifications may include:
- Customer Service
- Transport and Logistics
- Business Administration
- Public Relations
- Hospitality
- Other related fields
Duties & Responsibilities
- To welcome and assist passengers at stations, terminals, and on buses in a friendly and professional manner.
- To provide special assistance to elderly passengers, children, persons with disabilities, and other passengers requiring support during boarding and alighting.
- To provide passengers with accurate information regarding routes, schedules, fares, connections, and transfers.
- To assist passengers in using ticketing machines, smart cards, and other fare payment systems.
- To monitor and support compliance with fare payment requirements in accordance with company procedures.
- To promote orderly and safe boarding and alighting of passengers.
- To support crowd management and maintain platform and passenger safety.
- To respond to passenger inquiries, complaints, and service-related concerns in a professional, respectful, and empathetic manner.
- To identify, document, and report incidents, lost and found items, passenger misconduct, and other unusual occurrences.
- To maintain cleanliness, basic order, and a welcoming environment within assigned stations, terminals, or service areas.
- To maintain accurate daily records and submit reports covering activities, passenger feedback, incidents, and other relevant observations.
- To assist in enforcing passenger conduct, safety, and fare compliance requirements in accordance with established procedures.
- To promote a positive passenger experience by demonstrating courtesy, patience, professionalism, and excellent customer service at all times.
Salary Grade
GRADE 4
2. DEREVA WA MABASI YAENDAYO KWA HARAKA (BRT) – 200 POSTS
Job Title: BRT Bus Driver
Job Category: Operations
Employment Type: Full-Time
Application Deadline: 9 October 2026
Job Summary
The BRT Bus Driver will be responsible for operating a Bus Rapid Transit (BRT) bus safely, carefully, and professionally, while observing the prescribed schedules, routes, and designated stations. The driver will also ensure passenger safety, conduct bus inspections, comply with road traffic laws and BRT procedures, and provide quality service to passengers.
Qualifications
Applicants should possess:
- Primary Education, Form Four (IV) and Form Six (VI) education.
- A Class C Plain Driving Licence verified by the Tanzania Police Force.
- A PSV Certificate from VETA or NIT.
- A BRT Certificate from NIT.
- At least three (3) years of work experience in driving passenger vehicles or buses.
Duties & Responsibilities
- To operate the BRT bus safely, carefully, and in accordance with the prescribed schedule and designated stations.
- To ensure the safety of passengers, other road users, and property throughout the journey.
- To conduct bus inspections before and after each trip to ensure that the bus is in good and safe operating condition.
- To immediately report technical faults, accidents, incidents, or other challenges arising during the journey to the relevant supervisor.
- To ensure that the bus is properly maintained, clean, and in good condition at all times.
- To comply with road safety laws and regulations, BRT procedures, and company guidelines.
- To provide quality passenger service with respect, courtesy, and professionalism.
- To monitor the expiry dates of the driver's documents and provide timely notification before the documents expire.
- To accurately record and submit trip information, gas/fuel consumption, and other important bus operation information.
- To provide assistance and follow safety procedures during emergencies, accidents, or other unforeseen incidents.
- To exercise extra caution in areas with pedestrian crossings (zebra crossings), BRT stations, and areas with large crowds.
- To cooperate with supervisors, fellow drivers, and other employees to ensure that transport services are delivered efficiently and safely.
Salary Grade
GRADE 4
APPLICATION
Interested and qualified candidates should submit their applications through the official Mofat Transport and Logistics careers portal.
APPLY HERE NOW:
https://web.mofat.co.tz/careers/job-opportunity
Passenger Service Officer – 160 Posts:
https://web.mofat.co.tz/careers/job-opportunity/view/2
BRT Bus Driver – 200 Posts:
https://web.mofat.co.tz/careers/job-opportunity/view/3
CONTACT INFORMATION
Mofat Company Limited
P.O. Box 19875, Dar es Salaam
Phone: +255 759 777 444
Email: [email protected]
Mofat provides reliable transportation, logistics, and shipping solutions tailored to meet business needs.