Mixx By Yas - WE ARE HIRING!
1. POSITION: COMMAND CENTER TRANSFORMATION MANAGER
Location: Dar Es Salaam
QUALIFICATIONS:
- Bachelor's degree (BAC+4/5) in Telecommunications, Computer Science, Information Systems, Engineering, or a related technical field. Equivalent experience may be considered.
- Minimum of 10-14 years' experience in telecom operations, IT service management, or transformation programmes. Proven experience leading Command Centers/NOCs, developing teams, improving processes, and managing large-scale operational initiatives.
Core Responsibilities:
- Coordinate and oversee the delivery of all programme workstreams, ensuring milestones, timelines, and deliverables are achieved.
- Monitor programme progress, risks, and dependencies, escalating issues and blockers in a timely manner.
- Ensure the quality and timely delivery of operational outputs, including SOPs, runbooks, dashboards, and tooling configurations.
- Assess, develop, and track team competencies, implementing training, coaching, and knowledge transfer initiatives.
- Establish and formalize operational processes, including incident management, escalation procedures, and performance reporting frameworks.
- Ensure operational documentation is complete, validated, and embedded into daily operations.
- Support the design and deployment of the regional Command Center operating model across multiple countries and hubs.
- Coordinate operational readiness activities to enable successful programme rollout and transition.
- Prepare governance, programme status, and steering committee reports, maintaining key programme records and decision logs.
- Develop and maintain operational and compliance dashboards, providing visibility into performance and regulatory requirements.
- Manage relationships with service providers and partners, ensuring deliverables, knowledge transfer, and transition activities are completed on schedule.
- Drive successful transition to operational autonomy, ensuring processes, capabilities, and governance structures are fully established.
Core Competencies:
- Demonstrates expertise in database administration, ITSM practices, and operational governance.
- Applies strong knowledge of monitoring frameworks, KPI/SLI management, and service performance reporting.
- Possesses solid understanding of fintech, mobile money, and regulatory compliance environments.
- Translates technical information into actionable business insights and operational improvements.
- Effectively collaborates across multi-country, cross-functional, and distributed teams.
- Builds stakeholder alignment and serves as a bridge between business and technical operations.
- Demonstrates strong communication, coaching, organizational, and data-driven problem-solving skills.
HOW TO APPLY:
Apply through the official portal:
https://axian-group.csod.com/ux/ats/careersite/1/home?c=axian-group&country=tz
Deadline: September 25, 2026
2. POSITION: OBSERVABILITY / PLATFORM SRE SPECIALIST
Location: Dar Es Salaam
QUALIFICATIONS:
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Telecommunications, or a related field. Relevant SRE, DevOps, Cloud, Kubernetes, or ITIL certifications are an added advantage.
- Minimum of 5-8 years' experience in SRE, DevOps, Observability, Infrastructure, or Platform Operations within a high-availability environment.
Core Responsibilities:
- Own and govern the observability platform, including Grafana dashboards, alerts, thresholds, and monitoring standards.
- Manage and optimize Prometheus alerting, ensuring effective monitoring, accurate thresholds, and reduced alert noise.
- Maintain end-to-end monitoring coverage, ensuring all production services are monitored and gaps are tracked and resolved.
- Manage the ServiceNow incident taxonomy, keeping classifications aligned with services and operational needs.
- Lead monitoring onboarding for new services and countries, including metrics, dashboards, alerts, and readiness validation.
- Ensure monitoring continuity during platform changes and migrations, providing observability sign-off where required.
- Analyze recurring incidents and trends, identifying whether issues are operational or platform-related.
- Partner with Engineering and Product teams, providing technical insights, evidence, and recommendations for issue resolution.
- Validate service restoration after deployments and incidents before operational closure.
- Track and report platform gaps and improvement actions, ensuring ownership and timely resolution.
- Conduct regular observability health audits, reviewing alert quality, coverage, taxonomy usage, and improvement opportunities.
Core Competencies:
- Expertise in Prometheus, Grafana, alerting, and service monitoring.
- Strong capability in log analysis, troubleshooting, and incident management.
- Knowledge of Linux, Docker, Kubernetes, and platform reliability.
- Experience with Git/GitOps, Python, Bash scripting, and automation.
- Understanding of SLOs, SLAs, reliability improvement, and alert optimization.
- Ability to identify risks, monitoring gaps, and drive continuous improvement.
- Ability to influence, collaborate, and communicate effectively across technical and business teams.
HOW TO APPLY:
Apply through the official portal:
https://axian-group.csod.com/ux/ats/careersite/1/home?c=axian-group&country=tz
Deadline: September 25, 2026
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.