COOP BANK TANZANIA PLC YATANGAZA AJIRA 10+
WE ARE HIRING!
1. MANAGER - BANCASSURANCE AND PRINCIPAL OFFICER
Key Responsibilities
- Develop and implement bancassurance strategies to grow insurance business and revenue.
- Manage relationships with insurance companies and other strategic partners.
- Drive the distribution and cross-selling of insurance products through the Bank's branches and digital channels.
- Identify new business opportunities and develop innovative insurance solutions for customers.
- Monitor sales performance, profitability, and achievement of bancassurance targets.
- Lead, coach, and develop teams responsible for bancassurance sales and service delivery.
- Ensure compliance with insurance regulations, banking policies, and applicable regulatory requirements.
- Monitor customer experience, resolve escalated issues, and promote customer retention.
- Prepare periodic reports on business performance, market trends, and growth opportunities.
Qualifications & Experience
- Bachelor's Degree in Insurance, Finance, Banking, Business Administration, or a related field.
- Relevant experience in bancassurance, insurance business development, or financial services management.
- Strong knowledge of insurance products, distribution channels, and regulatory requirements.
- Proven track record in business development, partnership management, and revenue growth.
- Proven ability to acquire customers and achieve lending and business targets.
- Strong leadership, negotiation, analytical, and relationship management skills.
- Relevant professional insurance qualifications will be an added advantage.
2. HUMAN RESOURCES BUSINESS PARTNER (HRBP)
Key Responsibilities
- Partner with business leaders to implement HR strategies aligned with organizational objectives.
- Coordinate performance management processes, including KPI setting, performance reviews, and evaluation.
- Identify training needs and coordinate staff training and development programmes.
- Manage recruitment processes, including workforce planning, sourcing, interviewing, and onboarding.
- Provide HR advisory support on employee relations, talent management, and organizational development.
- Monitor HR metrics and prepare reports to support informed management decisions.
- Support employee engagement, talent retention, and succession planning.
- Ensure compliance with HR policies, employment laws, and regulatory requirements.
Qualifications & Experience
- Bachelor's Degree in Human Resources Management, Business Administration, or a related field.
- Relevant experience in HR Business Partnering or general HR management.
- Strong expertise in performance management, training and development, and recruitment.
- Good knowledge of employment laws, HR policies, and best practices.
- Excellent communication, analytical, interpersonal, and stakeholder management skills.
- Professional HR certification will be an added advantage.
3. TEAM LEADER
Key Responsibilities
- Lead and supervise Business Relationship Officers to achieve branch business targets.
- Drive customer acquisition, deposit mobilization, lending growth, and revenue generation.
- Enhance customer experience, satisfaction, and retention through quality service delivery.
- Develop and implement branch business development strategies to identify new market opportunities.
- Monitor team performance, provide coaching, and support staff development.
- Build and maintain strong relationships with existing and prospective customers.
- Monitor sales performance, prepare reports, and recommend improvement initiatives.
- Address customer complaints and ensure timely resolution of service issues.
- Ensure compliance with banking policies, procedures, and regulatory requirements.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Business Administration, Marketing, or a related field.
- Relevant banking experience in business development, sales, customer relationship management, or customer experience.
- Previous experience supervising or leading a team will be an added advantage.
- Proven ability to achieve sales targets, grow customer portfolios, and deliver excellent customer service.
- Strong leadership, coaching, negotiation, and communication skills.
- Good knowledge of banking products, credit processes, and regulatory requirements.
4. RELATIONSHIP MANAGER – PERSONAL BANKING
Key Responsibilities
- Grow and manage personal banking customer relationships.
- Drive deposits, lending, investments and retail product sales.
- Acquire new customers and grow existing portfolios.
- Achieve sales, revenue and portfolio targets.
- Deliver excellent customer experience while ensuring compliance.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Economics, Business Administration, Marketing, Accounting or related field.
- 3–5 years' relevant banking experience, preferably in Personal/Retail Banking, Relationship Management or Sales.
- Proven experience in customer acquisition, deposits, lending and business development.
- Strong knowledge of personal banking products and proven sales performance.
- Professional certification/postgraduate qualification is an added advantage.
5. RELATIONSHIP MANAGER – INTERNET BANKING
Key Responsibilities
- Grow and manage Internet and Digital Banking customer relationships.
- Drive customer acquisition, digital adoption, transactions and revenue.
- Promote Internet Banking products and provide customer support.
- Monitor customer usage and identify business growth opportunities.
- Ensure excellent customer experience, compliance and information security.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Business Administration, IT, Computer Science, Marketing, Economics, Accounting or related field.
- 3–5 years' relevant banking experience, preferably in Internet/Digital Banking, Retail Banking, Sales or Relationship Management.
- Proven experience in agent/customer acquisition and business growth.
- Proven experience in customer acquisition, digital channel adoption and business growth.
- Strong knowledge of digital banking and electronic payment channels.
6. RELATIONSHIP MANAGER – AGENCY BANKING
Key Responsibilities
- Recruit, onboard and manage Agency Banking agents.
- Grow the agent network, customers, transactions, deposits and revenue.
- Monitor agent performance and provide business support.
- Promote Agency Banking products and ensure compliance.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Business Administration, Marketing, Economics, Accounting or related field.
- 3–5 years' relevant banking experience, preferably in Agency Banking, Retail Banking, Sales or Business Development.
- Proven experience in agent/customer acquisition and business growth.
- Strong knowledge of Agency Banking and digital financial services.
7. PROCUREMENT & FACILITIES OFFICER
Key Responsibilities
- Coordinate procurement of goods and services in line with Bank policies and regulations.
- Manage suppliers, contracts and procurement records.
- Oversee office facilities, maintenance, utilities, security and cleaning.
- Monitor inventory, procurement costs and facilities expenditure.
- Ensure efficient facilities management and compliance with internal controls.
Qualifications & Experience
- Bachelor's Degree in Procurement and Supplies Management, Materials Management, Logistics, Facilities Management or a related field.
- At least 3 years' relevant experience in procurement, supplies or facilities management.
- Relevant professional certification is an added advantage.
- Strong negotiation, organizational and analytical skills.
8. RELATIONSHIP MANAGER - MSMEs, SMEs & EMERGING CORPORATE
Key Responsibilities
- Grow the MSME, SME, and Emerging Corporate customer portfolio, deposits, lending, and revenue.
- Identify and acquire new business customers while strengthening existing relationships.
- Assess customer financing needs and recommend suitable banking products and credit solutions.
- Conduct credit assessments and ensure quality loan portfolio management.
- Monitor loan repayments, manage credit risks, and support recovery of overdue facilities.
- Develop and implement strategies to achieve business growth and profitability targets.
- Ensure compliance with banking policies, credit procedures, and regulatory requirements.
- Prepare periodic reports on portfolio performance, customer growth, and business opportunities.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Economics, Business Administration, Accounting, or a related field.
- Relevant experience in relationship management, SME lending, credit, or business development.
- Strong knowledge of credit analysis, financial assessment, and portfolio management.
- Proven ability to acquire customers, grow business portfolios, and achieve targets.
- Excellent negotiation, communication, and customer relationship management skills.
9. RELATIONSHIP MANAGER - GROUP LENDING
Key Responsibilities
- Drive growth of the group lending portfolio, loan disbursements, and deposits.
- Identify, recruit, and develop relationships with groups, associations, and community-based organizations.
- Assess group loan applications and ensure compliance with credit policies and lending procedures.
- Monitor loan portfolio quality, repayments, and recovery of overdue facilities.
- Develop and implement strategies to achieve group lending business targets.
- Develop strategies to achieve business growth, profitability, and portfolio targets.
- Ensure compliance with banking regulations, risk management standards, and internal policies.
- Prepare periodic reports on portfolio performance, business growth, and credit quality.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Economics, Business Administration, or a related field.
- Relevant experience in group lending, microfinance, credit management, or relationship management.
- Strong skills in business development, credit assessment, portfolio monitoring, and loan recovery.
- Proven ability to acquire customers and achieve lending and business targets.
- Excellent communication, negotiation, and relationship management skills.
10. RELATIONSHIP MANAGER - VALUE CHAIN & ASSET FINANCING
Key Responsibilities
- Drive growth of the value chain and asset financing portfolio, deposits, and revenue.
- Identify and develop relationships with businesses, suppliers, distributors, manufacturers, and strategic partners.
- Identify financing opportunities across key economic sectors and develop suitable financing solutions.
- Assess credit applications and structure financing facilities in line with the Bank's credit policies.
- Monitor financed assets, loan repayments, and portfolio quality to minimize credit risks.
- Develop strategies to achieve business growth, profitability, and portfolio targets.
- Ensure compliance with banking regulations, credit policies, and risk management standards.
- Prepare periodic reports on portfolio performance, business opportunities, and market trends.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Economics, Business Administration, Accounting, or a related field.
- Relevant experience in asset financing, value chain financing credit management, or relationship management.
- Strong knowledge of credit analysis, financial assessment, and lending products.
- Proven ability to develop strategic partnerships, acquire customers, and achieve business targets.
- Excellent negotiation, communication, and customer relationship management skills.
11. SALES SUPPORT OFFICER
Key Responsibilities
- Provide administrative and operational support to the sales and business development teams.
- Support customer acquisition, onboarding, and account opening processes.
- Coordinate sales activities and monitor progress against business targets.
- Respond to customer inquiries and coordinate timely resolution of service issues.
- Support the promotion of banking products and services.
- Coordinate with relevant departments to ensure efficient delivery of customer solutions.
- Ensure compliance with banking policies, procedures, and regulatory requirements.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Business Administration, Marketing, or a related field.
- Relevant experience in sales support, customer service, or banking operations is an added advantage.
- Strong administrative, analytical, and organizational skills.
- Good communication, interpersonal, and customer service skills.
- Proficiency in Microsoft Office applications and ability to prepare accurate reports.
- High attention to detail, teamwork, and commitment to achieving business targets.
12. BRANCH QUALITY ASSURANCE
Key Responsibilities
- Monitor branch operations to ensure compliance with internal policies and regulatory requirements.
- Conduct branch quality assurance reviews, inspections, and operational audits.
- Identify operational gaps, risks, and control weaknesses and recommend corrective actions.
- Assess compliance with customer service standards and operational procedures.
- Prepare quality assurance reports and follow up on implementation of recommendations.
- Promote continuous improvement, operational efficiency, and risk management.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Accounting, Business Administration, or a related field.
- Relevant experience in quality assurance, internal controls, banking operations, risk, or compliance.
- Strong analytical, reporting, and problem-solving skills.
- Good knowledge of banking procedures, regulatory requirements, and risk management.
- High attention to detail, integrity, and ability to work independently.
13. BUSINESS RELATIONSHIP OFFICER
Key Responsibilities
- Grow customer relationships, deposits, and lending business.
- Identify new business opportunities and acquire customers.
- Promote banking products and services.
- Deliver excellent customer service and ensure customer retention.
- Support loan processing, credit monitoring, and recovery.
- Ensure compliance with banking policies and regulatory requirements.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Business Administration, Economics, or a related field.
- Relevant banking experience in sales, lending, or customer relationship management.
- Strong business development, communication, and customer service skills.
- Proven ability to achieve sales and business targets.
- Strong knowledge of banking operations, credit, risk and compliance.
14. BRANCH MANAGER
Key Responsibilities
- Lead branch operations and drive business growth, deposits, lending and profitability.
- Grow customer relationships and deliver excellent customer experience.
- Achieve branch sales and revenue targets.
- Manage credit quality, risks and regulatory compliance.
- Lead, coach and develop branch staff.
- Monitor branch performance and operational efficiency.
Qualifications & Experience
- Bachelor's Degree in Banking, Finance, Economics, Business Administration, Accounting or related field.
- 5+ years' relevant banking experience, preferably in Branch Management or a senior banking role.
- Proven experience in business development, lending, customer relationship management and branch operations.
- Strong knowledge of banking operations, credit, risk and compliance.
- Strong knowledge of banking operations, credit, risk and compliance.
IMPORTANT INFORMATION
Note: Women and persons with disabilities are encouraged to apply. Only shortlisted candidates will be contacted.
Application Deadline: Monday, 9th November 2026, at 5:30 PM.
How to Apply: Send your CV to [email protected]