JOB VACANCIES
Honora Tanzania PLC is looking to fill the following positions;
• Digital Growth & Engagement Specialist
• B2B Operations Manager •
IT Infrastructure Engineer
• IT Service Desk Supervisor
• Commission Specialist
Deadline for application is October 10, 2026.
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DIGITAL GROWTH & ENGAGEMENT SPECIALIST
Qualifications:
• Bachelor’s degree in Marketing, Digital Marketing, Business Administration, Communication, Information Technology, Computer Science or related fields.
Experience:
• Minimum of 2 years' experience in Marketing customer service, sales, telesales or a similar customer-facing role, preferably within the telecommunications industry.
Core Responsibilities:
• Develop and execute strategies to grow digital channels, including app registrations, downloads, active users and digital adoption through targeted acquisition initiatives. • Drive initiatives that increase customer engagement, frequency of usage, retention and conversion across digital platforms using customer insights and behavioral data. • Design and manage customer journeys across acquisition, onboarding, activation, engagement, upselling, retention and win-back, ensuring relevant and timely customer interactions. • Monitor and analyze digital KPIs including registrations, MAU, conversion, engagement, retention, campaign response and revenue contribution, translating insights into actionable improvements.
Competencies:
• Strong verbal and written communication skills, good listener, team player, and positive attitude is necessary. • Sound understanding of telecommunications products and services, including voice and data bundles, airtime, and Value-Added Services (VAS). • Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and make informed decisions.
COMMISSION SPECIALIST
Qualifications:
• Bachelor’s degree in computer science, Information Technology, Finance or related field.
Experience:
• 3+ years of experience in data analysis or System analysis or business analysis and experience working on financial systems and ability to extract/apply information for business advantage.
Core Responsibilities:
• Commission Processing: Calculate and process commissions accurately for all sales channels in line with approved incentive schemes. • Data Management: Maintain accurate sales, performance, and commission records to support timely and error-free payments. • Compliance & Audit: Ensure commission payments comply with policies, controls, and regulatory requirements. • Reporting & Analysis: Prepare commission reports and provide insights on performance trends and incentive effectiveness. • Dispute Resolution: Resolve commission-related queries and discrepancies promptly through stakeholder collaboration. • Plan Optimization: Review and recommend improvements to commission structures to drive performance and business growth.
Competencies:
• SQL and Database Management (proficiency in SQL Server, Postgres, DB2, Oracle, MySQL). • Proficiency in analytical and reporting tools. • Knowledge in Data science new methods (includes but not limited to Machine learning, Artificial Intelligence, Data visualization, Big Data). • Strong presentation and communication skills.
B2B OPERATIONS MANAGER
Qualifications:
• University degree in computer electrical/computer/telecom engineering or related areas. • MBA or master’s in science is an added advantage.
Experience:
• 5+ years' experience in network operations. • Knowledgeable with Network management systems for network monitoring.
Core Responsibilities:
• B2B Operations Management: Lead and oversee B2B network operations and maintenance to ensure service availability, reliability, and operational excellence. • Network Performance & Incident Management: Monitor network performance, manage incidents, and drive timely resolution of faults to minimize customer impact. • Change & Service Assurance: Govern network changes, upgrades, and maintenance activities to ensure service continuity and risk mitigation. • Vendor & Stakeholder Management: Manage vendors, suppliers, and internal stakeholders to ensure SLA compliance and effective service delivery. • Operational Governance & Reporting: Deliver operational reports, KPI tracking, risk assessments, and performance reviews to support business decisions. • Team Leadership & Continuous Improvement: Lead, develop, and coach the operations team while driving process improvements, security compliance, and technology adoption.
Competencies:
• Passionate about digital products and services. • Proficiency in analytical and reporting tools. • Passionate about the possibilities and challenges of an increasingly digitally enabled world. • Strong presentation and communication skills. • Strategic thinker.
IT SERVICE DESK SUPERVISOR
Qualifications:
• Bachelor’s degree in information technology / computer science / Telecommunications or another Technology-related field.
Experience:
• 3+ years' experience on system testing and monitoring.
Core Responsibilities:
• ITSM Operations Management: Lead 24x7 ITSM operations, ensuring continuous monitoring, incident management, service availability, and operational visibility across all platforms. • Incident & Major Incident Management: Drive end-to-end incident resolution, coordinate escalations, minimize service impact, and support crisis management and RCA activities. • Service Desk Leadership: Lead, develop, and manage Service Desk teams, ensuring optimal resource utilization, capability development, and adherence to service standards. • Service Delivery & SLA Governance: Ensure timely resolution of incidents and requests, monitor service performance, and maintain compliance with agreed SLAs and KPIs. • Operational Excellence & Continuous Improvement: Drive problem management, automation, proactive monitoring, and process improvements to enhance service quality and efficiency. • Performance Reporting & Quality Assurance: Produce operational reports, monitor service metrics, conduct quality reviews, and provide actionable insights for decision-making.
Competencies:
• Strong leadership and team management skills. • Good communication and interpersonal skills. • Team Player and high level of Integrity. • Problem-solving and decision-making ability. • Strong analytical and problem-solving skills.
IT INFRASTRUCTURE ENGINEER
Qualifications:
• Bachelor’s degree in information technology / computer science / Telecommunications or another Technology-related field.
Experience:
• 3+ years' experience on server, storage Hardware and related components. • Working knowledge of SQL, MySQL, Oracle, MongoDB, MariaDB will be added advantage.
Core Responsibilities:
• Infrastructure Administration: Install, configure, maintain, and optimize servers, virtualization platforms, storage systems, and enterprise applications. • Infrastructure Architecture & Capacity Planning: Design infrastructure solutions, define capacity requirements, and support deployment of new systems and environments. • Security & Access Management: Enforce information security standards, manage system access, and protect infrastructure from unauthorized activities. • Infrastructure Support & Incident Resolution: Troubleshoot infrastructure issues, coordinate resolution efforts, and ensure service availability within agreed SLAs. • Documentation & Compliance Management: Maintain infrastructure documentation, asset inventories, operational procedures, and compliance with IT policies and controls. • Data Center & Operational Excellence: Ensure data rooms and IT installations meet operational, cabling, and industry best-practice standards. • Stakeholder Support & Continuous Improvement: Provide technical expertise, support business initiatives, and drive continuous improvement of infrastructure services.
Competencies:
• Sound technical knowledge across the core supported applications base. • Good communication and interpersonal skills. • Team Player and high level of integrity.
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices. Only shortlisted applicants will be contacted."