NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Please disregard any solicitation for payment.
POSITION 1: CLIENT
SERVICE ANALYST (1 Position)
Job Location: Northern Zone,
Clock Tower
Job Opening Date: 09-Feb-2026
Closing Date: 23-Feb-2026
Job Purpose:
To provide enhanced Customer Experience through proactive engagements and
effective Account Management of Corporate Business under Wholesale Banking. The
role involves working closely with Relationship Managers (RMs) as the main
business support partner in client retention and business generation through
effective analytics, engagements, and timely support.
Main Responsibilities:
- Manage
client relationships through regular contact and visits to ensure banking
needs are addressed effectively and timely.
- Decrease
dormancy and churn rates through service relationship management and
monitoring of client service utilization behavior.
- Collaborate
with RMs, Product Sales, Operations, and other stakeholders to resolve
escalated client complaints.
- Lead
service recovery efforts for loyalty rebuilding for impacted customers.
- Identify
opportunities for process improvements to enhance service experience and
enable cross-selling.
- Participate
in service reviews and conduct monthly proactive calls with key clients.
- Proactively
manage the client portfolio in compliance with the regulatory environment.
- Maintain
high standards of operational controls, including adherence to Risk
Management and Compliance guidelines.
- Embed
NMB values and code of conduct, ensuring the highest ethical standards.
- Identify
opportunities to improve client efficiency, such as optimizing channel
usage and product solutions.
Knowledge and Skills:
- Relationship
Management skills
- Good
Communication skills
- Account/Portfolio
Management and retention skills
- Report
writing and analytical skills
- Credit
skills are an added advantage
- Hospitality
and Service Specialty are an added advantage
Qualifications and
Experience:
- Education: Bachelor’s degree in
Business Studies, Hospitality, or related fields.
- Experience: Minimum of 3 years of
Service Industry experience, with at least 1 year dealing with High Value
Clients. Banking experience is an added advantage.
POSITION 2: CLIENT
SERVICE ANALYST (1 Position)
Job Location: Dar Es Salaam
Zone, Zanzibar
Job Opening Date: 09-Feb-2026
Closing Date: 23-Feb-2026
Job Purpose:
To provide enhanced Customer Experience through proactive engagements and
effective Account Management of Corporate, Government, Institutional, and
Agri-wholesale Banking clients. The role involves working closely with
Relationship Managers (RMs) as the main business support partner in both client
retention and business generation.
Main Responsibilities:
- Manage
client relationships through regular contact and visits to ensure banking
needs are addressed effectively.
- Decrease
dormancy and churn rates through service relationship management.
- Collaborate
with internal stakeholders (RMs, Product Sales, Operations) to resolve
escalated client complaints.
- Lead
service recovery for loyalty rebuilding.
- Identify
opportunities for process improvements and cross-selling.
- Participate
in service reviews and monthly proactive calls with key clients.
- Proactively
manage the client portfolio in compliance with regulatory requirements.
- Maintain
high standards of operational controls, risk management, and compliance.
- Embed
NMB values and code of conduct.
- Identify
opportunities to improve client efficiency and performance.
Knowledge and Skills:
- Good
knowledge of NMB products
- Good
understanding of international banking products and services
- Relationship
Management skills and experience
- Good
Communication skills
- Account
Management and retention skills
- Report
writing and analytical skills
- Credit
and Trade Financing skills are an added advantage.
Qualifications and
Experience:
- Education: Bachelor’s degree in
Business Studies or related fields.
- Experience: 3 years' experience with
at least 1 year working with High Value customers in Zanzibar.
- Note: Candidates must be
currently working in Zanzibar. Work experience in the banking industry is
an added advantage.
POSITION 3: HR
BUSINESS PARTNER (1 Position)
Job Location: Head Office
Job Opening Date: 06-Feb-2026
Closing Date: 20-Feb-2026
Job Purpose:
To act as a strategic partner between HR and the business by delivering
people-focused solutions that align with organizational goals. The role
leverages experience, data insights, and agility to support informed
decision-making and coaches leaders to drive the organization's strategy,
vision, and mission.
Main Responsibilities:
- Performance
Management: Support
the setting of SMART objectives, monitor PM process compliance, guide line
managers on performance issues (coaching, career development, disciplinary
actions), and ensure management of poor performers.
- Learning
and Development: Identify
training needs with line managers, support implementation within budget,
and advocate for continuous learning.
- Talent
Acquisition: Partner
with leaders on workforce planning, work with the TA team to execute
recruitment plans, and follow up on recruitments to meet business
expectations.
- Staff
Engagement and Change Champion: Enhance employee engagement, coach departmental
heads on people issues, ensure smooth onboarding, and actively participate
in change projects.
- Governance
and Controls: Ensure
all people risks are managed, ensure 100% adherence to HR policies,
support clean audits, promote bank values, and ensure operations stay
within approved HR costs.
Knowledge and Skills:
- Detailed
knowledge of industry trends, best practices, and labor legislation.
- Knowledge
of standard hiring practices, recruitment metrics, and interview
techniques.
- Ability
to handle complex HR projects independently.
- Excellent
Communication, Stakeholder Management, and Change Management skills.
- Resilient,
with the ability to handle disputed issues and ethical dilemmas.
- Highly
proficient in MS Word, MS Excel, and PowerPoint.
Qualifications and
Experience:
- Education: Bachelor’s Degree in
Human Resources, Social Science, or related fields. A Master’s Degree or
HR professional certifications is an added advantage.
- Experience: A minimum of 4 years'
experience in various HR fields (Recruitment, Learning, Performance
Management, Employee Relations, C&B). Experience in influencing Senior
Management is desired.
POSITION 4: MANAGER;
REGULATORY AFFAIRS (1 Position)
Job Location: Head Office
Job Opening Date: 12-Feb-2026
Closing Date: 26-Feb-2026
Job Purpose:
To manage the relationship between the bank and Regulatory Authorities and
ensure the bank adheres to applicable laws, regulations, and ethical standards,
supporting the bank's strategic direction and growth aspirations.
Main Responsibilities:
- Risk
Management: Maintain
compliance registers (e.g., policy tracker, conflicts of interest),
monitor regulatory developments, facilitate self-assessments, analyze data
to identify emerging risks, and track regulatory issues to closure.
- Business: Advise on new laws and
regulatory changes, perform gap analysis, review new products/initiatives
for compliance, administer the Code of Conduct, and provide compliance
advice to business units.
- Reporting
& External Relations: Assist in preparing management reports (monthly,
quarterly) for board committees and ad-hoc reports on regulatory affairs.
- Regulatory
Relationship: Assist
in managing relationships with all bank regulators, ensure timely
communication of regulatory changes, and prepare the bank for regulatory
examinations and inspections.
Knowledge and Skills:
- Good
understanding of regulatory requirements, Banking laws, and Compliance
Risk Management.
- Strong
analytical skills and confidence in interrogating data and processes.
- High
degree of professionalism and integrity.
- Strong
communication and stakeholder management skills.
- Good
understanding of Core Banking Systems and bank operations.
Qualifications and
Experience:
- Education: Bachelor’s degree in Law,
Banking, Economics, Finance, or equivalent. A Master’s degree or relevant
professional certifications is an added advantage.
- Experience: Minimum of 4 years of
experience in legal, risk, audit, regulatory compliance, or financial
services. Experience in managing compliance-monitoring programs, drafting
policies, and managing regulatory interactions is highly desired.
POSITION 5: PRODUCT
SPECIALIST DEBIT CARDS (1 Position)
Job Location: Head Office
Job Opening Date: 12-Feb-2026
Closing Date: 26-Feb-2026
Job Purpose:
Responsible for the day-to-day Debit Card Product Sales, Performance, and
Analytics, as well as ensuring operational efficiency for debit card products
under the issuing business unit.
Main Responsibilities:
- Initiate
market research to gather intelligence on competitor card products and
propose strategies to address gaps.
- Ensure
products and releases are launched correctly and on schedule with
effective go-to-market plans.
- Make
creative recommendations to expand the product base and track product
impact.
- Assist
in managing vendor relations and monitor service levels.
- Perform
end-to-end demonstrations of new products and conduct user acceptance
tests.
- Assist
in identifying potential risk factors and determining solutions to
mitigate exposure.
- Assist
in resolving customer issues and escalations.
- Drive
card usage and the number of active customers to meet financial targets.
Knowledge and Skills:
- Knowledge
of card schemes and their regulatory framework.
- Business
understanding of banking operations, electronic products, and product
development.
- Greater
knowledge of constructing reports, executive summaries, and briefs.
- Detailed
understanding of consumer behavior and marketing techniques.
- Familiarity
with the Agile framework.
- Excellent
communication, analytical, and problem-solving skills.
- MS
Excel proficiency and strong presentation skills.
Qualifications and
Experience:
- Education: A bachelor’s degree in
Business, IT, Economics, Finance, or a related field. Training in product
development is an added advantage.
- Experience: Minimum of 3 years proven
hands-on experience in Card Products or a similar role. A background in
Card Business or Card Network is mandatory.
POSITION 6: PROJECT
MANAGER; DATA MANAGEMENT PROGRAM (Fixed Term - 2 years) (1 Position)
Job Location: Head Office
Job Opening Date: 04-Feb-2026
Closing Date: 18-Feb-2026
Job Purpose:
Responsible for leading and overseeing the implementation of data management
initiatives within the Bank to address gaps and achieve the required data
governance maturity levels.
Main Responsibilities:
- Coordinate
with cross-functional teams and vendors to ensure successful program and
project implementation.
- Organize
workshops to define project objectives, scope, governance framework, and
deliverables.
- Develop
comprehensive project plans with activities, milestones, and ownership.
- Facilitate
the definition and approval of business requirements and business cases.
- Structure
the program into logical projects, assign ownership, and track progress.
- Regularly
communicate with stakeholders and manage vendor relationships.
- Work
with cybersecurity teams to ensure data security.
- Establish
governance structures and serve as secretary for project committees.
- Manage
project risks, issues, dependencies, and changes.
- Oversee
testing (SIT and UAT) and facilitate project closure workshops.
Knowledge and Skills:
- Understanding
of banking processes and business process re-engineering.
- Knowledge
of relevant regulations and industry best practices.
- Proficiency
in project management tools and software.
- Excellent
interpersonal, report writing, and presentation skills.
- Strong
leadership, organizational, and multitasking skills.
Qualifications and
Experience:
- Education: Degree in ICT, Computer
Science, Computer Engineering, or Project Management. PMI PMP®
Certification is required. Other certifications (AgilePM, PRINCE2, CBAP,
DAMA) are an added advantage.
- Experience: At least 4 years of work
experience in managing significant projects, portfolios, and programs in a
dynamic corporate environment.
POSITION 7:
RELATIONSHIP MANAGER; PERSONAL LENDING (1 Position)
Job Location: Head Office
Job Opening Date: 09-Feb-2026
Closing Date: 23-Feb-2026
Job Purpose:
To manage end-to-end relationships with Schemes/Employers, focusing on
providing attractive lending solutions, designing action plans for personal
lending, and ensuring smooth execution across the network.
Main Responsibilities:
- Design
annual action plans for Mass Lending and ensure execution by Relationship
Managers and branches.
- Prepare
budgets for the Mass Lending segment.
- Drive
sales initiatives and ensure rollout to the network with a clear model
including portfolio segmentation.
- Ensure
leads generation for Employee Banking products, with a key focus on Mass
Lending.
- Conduct
business/sales discussions and negotiations, and prepare business
proposals.
- Review
and advise on credit appraisals and defend them at approval committees.
- Establish,
strengthen, and manage relationships with all schemes.
- Monitor
and review branch performance on the Mass Lending loan portfolio.
- Generate
customer feedback to influence new product development and pricing.
- Ensure
high levels of integrity, compliance, and customer satisfaction.
Knowledge and Skills:
- Good
knowledge of economics and the role of credit.
- Sound
knowledge of Retail Banking products and services.
- Excellent
knowledge of mass market sector dynamics.
- Strong
customer relationship management and networking skills.
- Excellent
communication, analytical, and negotiation skills.
- Credit
skills.
Qualifications and
Experience:
- Education: Bachelor’s degree in
Banking, Accounting, Finance, Business Administration, or related fields.
Postgraduate education or banking certifications are an added advantage.
- Experience: 4 years' experience in
banking operations, out of which 3 should be in Relationship management
and/or Loan portfolio management.
POSITION 8: SENIOR
CREDIT DATA SCIENTIST (1 Position)
Job Location: Head Office
Job Opening Date: 12-Feb-2026
Closing Date: 26-Feb-2026
Job Purpose:
To provide competent support on credit-related projects, including system
development, new product design, Credit Bureau services, Credit Scoring Tools,
IFRS9 assessment, and maintenance of credit risk models. The role involves
conducting advanced analytics on NMB's loan portfolio performance.
Main Responsibilities:
- Apply
advanced analytical skills and machine learning to develop, review,
validate, and maintain credit risk models and dashboards.
- Provide
support and supervision for the IFRS9 solution, including report
preparation and process review.
- Identify
hotspots and provide analytical updates on factors influencing NMB's
portfolio performance.
- Manage
CRB services, ensuring data submission quality, system enhancements, and
regulatory compliance.
- Develop
and maintain detailed processes related to credit risk models.
- Provide
credit reports and information to internal and external partners including
BOT and auditors.
Knowledge and Skills:
- Comprehensive
knowledge of credit risk models.
- Proficiency
in programming languages (e.g., Python, R, SQL).
- Business
Intelligence & Data analytics.
- Machine
Learning Techniques.
- Strong
mathematical and numeracy skills.
- Critical
thinking and problem-solving abilities.
Qualifications and
Experience:
- Education: Bachelor’s Degree in
Mathematics, Computer Science, Data Analytics, Machine Learning, or
related fields.
- Experience: At least 4 years'
experience in programming (SQL, Python, R), data mining, and machine
learning. Experience in Credit risk modelling within the Banking industry
is an added advantage.
POSITION 9: SENIOR
SPECIALIST TALENT ACQUISITION (1 Position)
Job Location: Head Office
Job Opening Date: 06-Feb-2026
Closing Date: 20-Feb-2026
Job Purpose:
To implement the end-to-end Talent Acquisition strategy for a portfolio of
business units, providing guidance on policies, attracting talent, and managing
headcounts in line with business plans.
Main Responsibilities:
- Work
with senior leaders and HRBPs to understand resource requirements and
develop resourcing strategies.
- Plan
and implement recruitment plans and campaigns within agreed deadlines.
- Act
as the recruitment subject matter expert, providing innovative and timely
solutions.
- Manage
recruitment processes in line with policy.
- Monitor
headcount and provide monthly reports to ensure SLA compliance.
- Prepare
the annual corporate recruitment plan and budget for a portfolio of business
units.
- Research
domestic labor market dynamics and report on trends.
- Build
relationships with Higher Learning institutions for talent supply.
Knowledge and Skills:
- Knowledge
of standard hiring practices, recruitment metrics, and competency-based selection
methods.
- Detailed
knowledge of industry labor market trends.
- Strong
stakeholder management and influencing skills.
- Excellent
communication, planning, and organizing skills.
- Ability
to work under pressure and handle confidential information.
- Highly
proficient in MS Word, MS Excel, and PowerPoint.
Qualifications and
Experience:
- Education: Bachelor’s Degree in
Human Resources, Social Science, or related fields. A Master’s Degree or
HR professional certifications is an added advantage.
- Experience: A minimum of 4 years'
working experience in Human Resources Management as a Recruiter or HR
Business Partner in a large or medium-sized organization.
How to Apply:
Applications:
Interested candidates are invited to apply through the NMB Bank Plc career
portal.
Application Process:
Please follow these steps to submit your application:
- Visit
the official NMB Bank Plc career website: www.nmbbank.co.tz/careers
- Find
the specific job vacancy you wish to apply for.
- Complete
the online application form and upload your updated Curriculum Vitae (CV).
Deadline:
Applications must be submitted through the career portal by the closing date
specified for each position. Late applications will not be considered.