NMB BANK PLC
VACANCIES
NMB Bank Plc is seeking qualified, experienced, and suitably motivated Tanzanians to fill the following vacant positions:
- CONTACT CENTER ADVISOR; INCLUSIVE DESK (FIXED TERM – 1 YEAR) – 1 POSITION
Job Location: Head Office, HQ
Job Purpose: To provide full Contact Centre advisor support across all approved customer service channels while also serving as a specialized support resource for customers who have hearing impairment.
Main Responsibilities:
• Provide normal Contact Centre customer support through calls and approved digital channels including email, social media, live chat, WhatsApp and other service platforms. • Serve customers who have hearing impairment through sign language support, video support, chat or other approved accessible channels. • Receive and respond to customer enquiries, requests and complaints in line with approved Contact Centre procedures and service standards. • Support customers on account enquiries, card issues, mobile banking, internet banking, ATM, agency banking, failed transactions, product information and general banking services. • Log all customer interactions, complaints and service requests accurately in the approved CRM or case management system. • Troubleshoot customer issues and provide appropriate first-level resolutions where possible. • Escalate unresolved or complex issues to relevant internal teams and follow up until closure within agreed SLA. • Provide branch support where a customer with disability requires specialized communication support that is not available at branch level. • Guide branch teams on how to connect customers to the centralized Deaf/PWD Support Desk when specialized support is required. • Promote digital banking adoption by educating customers on benefits, features, security awareness, self-service options and safe usage. • Support outbound customer engagement, service recovery, retention, sales campaigns, customer education and follow-up activities as assigned. • Maintain confidentiality, privacy and dignity of customers, especially where customers would otherwise rely on third parties for communication. • Prepare daily, weekly or monthly reports on handled cases, complaints, escalations, PWD/deaf desk usage and recurring issues as required. • Work on 24/7 roster arrangements including weekends and public holidays where required by Contact Centre operations. • Adhere to Financial Consumer Protection Regulations, Risk, Compliance, Data Protection, NMB values, Code of Conduct, policies and procedures.
Knowledge and Skills:
• Good knowledge of Contact Centre operations, customer service standards and customer complaint handling. • Knowledge of banking products, services, and digital channels. • Ability to communicate professionally with customers across calls, chat, email, social media and video channels. • Ability to support customers with special needs (who have hearing impairment) using sign language or approved accessible communication methods. • Customer service call handling, service recovery, complaint management, problem solving, escalation follow-up and customer education. • Ability to support outbound engagement, retention, sales leads, cross-selling and digital adoption initiatives where assigned. • Ability to document issues, prepare simple reports, identify trends and recommend service improvements.
Qualifications and Experience:
• Bachelor's degree in Business Administration, Banking, Finance, Accounting, Economics or any other related field. • Professional certification or demonstrated capability in sign language is a must. • Experience in handling inbound calls, outbound calls, complaints and customer follow-up activities preferably in banking or financial services will be an added advantage.
Job Opening Date: 01 October 2026 Job Closing Date: 15 October 2026
- RELATIONSHIP MANAGER; AGRI RETAIL MONITORING – 1 POSITION
Job Location: Head Office, HQ
Job Purpose: Responsible for monitoring the quality of the Agri Retail Loans portfolio by tracking arrears across branch networks, ensuring timely rectification of identified issues, and following up on the submission of post-approval loan conditions and supporting documentation.
Main Responsibilities:
• Monitor and supervise the performance and quality of the entire Agri-Retail loan portfolio issued and disbursed across the branch network. • Conduct daily and weekly analysis of key portfolio indicators (delinquency, concentration, repayment trends) to manage early warning signals and recommend timely intervention strategies to the branch network. • Ensure Agri-Retail loan products are processed and delivered according to Standard Operating Procedures and credit policies. • Support the growth of the asset book by conducting daily, weekly, and monthly performance tracking per Relationship Manager and branch against budgetary targets. • Collaborate with Credit Operations and Credit Admin teams to support efficient loan disbursement processes. • Review issues related to Agri Retail logged in NMB Cure and provide solutions or forward to the respective Line Manager for inputs and closure. • Prepare detailed periodic and ad-hoc evaluation reports on Agri-Retail performance. • Train and coach field Relationship Officers and Relationship Managers on business best practices, lending processes and evaluation methodologies. • Participate in departmental sales, portfolio quality and planning meetings. • Support the successful execution of strategic initiatives such as rural banking expansion and new product rollouts.
Knowledge and Skills:
• Sound knowledge of Agribusiness economics and business development. • Sound knowledge of Agribusiness Retail Banking products and services. • Excellent knowledge of agriculture sector dynamics and related laws. • Sound understanding of banking loan products, policies and procedures. • Excellent knowledge of banking operations and financial markets in Tanzania. • Computer proficiency in Excel, Word, PowerPoint and Access. • Excellent communication, numerical, analytical, report writing and presentation skills. • Self-motivated and innovative with ability to initiate and lead change. • Good customer relationship management skills. • Managerial and leadership skills. • Strong interpersonal and networking skills. • Ability to prioritize and execute tasks in a high-pressure environment.
Qualifications and Experience:
• Bachelor's Degree. • Relevant certification(s) subject to specific role requirements. • Master's degree in business studies is an added advantage. • Postgraduate education in Banking and/or banking certification(s) is an added advantage. • Minimum of 4 years' banking experience, including credit assessment, project appraisal and other bank operations.
Job Opening Date: 30 September 2026 Job Closing Date: 14 October 2026
- RELATIONSHIP MANAGER; COMMERCIAL – CHINESE DESK – 2 POSITIONS
Job Location: Head Office, HQ
Job Purpose: To advise Business Banking department on strategy towards growing Chinese Commercial Businesses customer portfolio.
Main Responsibilities:
• Actively sell deposits, loans and other bank products including forex, internet banking and trade products to Chinese commercial customers. • Appraise credit applications above the Branch limit and provide recommendations for decision making. • Advise Senior Manager on all aspects relating to developing Chinese Commercial businesses. • Take a leading role in driving Chinese customer growth through networking and promotional activities. • Build capacity of SME Relationship Officers through mentoring and support. • Review Chinese customers' feedback and market intelligence to establish appropriate product improvements. • Coordinate budget objectives for Chinese businesses. • Ensure customer satisfaction by providing accurate advice and solutions. • Prepare budgets and projections for loan and deposit products.
Knowledge and Skills:
• Good credit analysis skills. • Good customer relationship management. • Sound understanding of bank loan products, policies and procedures. • Computer proficiency. • Good communication skills. • Must be fluent in Chinese language. • Good business management, leadership, coaching and team-building skills.
Qualifications and Experience:
• Bachelor's degree in Finance, Accounting, Banking or related field. • Master's degree in business studies is an added advantage. • Postgraduate education in Banking and/or banking certification(s) is an added advantage. • At least 4 years' experience in Retail Banking, SME and Commercial Business lending and/or Business Banking Relationship Management. • Experience in dealing with the Chinese sector is a must.
Job Opening Date: 29 September 2026 Job Closing Date: 13 October 2026
- RELATIONSHIP MANAGER; PERSONAL LENDING – 1 POSITION
Job Location: Head Office, HQ
Job Purpose: To manage and grow the Salaried Workers Loan portfolio within Local Government Authorities and Central Government Ministries.
Main Responsibilities:
• Identify and pursue growth opportunities within Local Government Authorities and Central Government Ministries. • Deepen penetration in assigned Government schemes through regular engagement with key decision makers, HR, payroll and other officials. • Conduct employer visits, presentations, sales activations and financial literacy sessions. • Build and maintain relationships with Government decision makers and key officials. • Prepare and implement scheme penetration plans. • Provide leadership, coaching and business support to Direct Sales Staff and Branch Network. • Conduct joint field visits with DSS and branch teams. • Ensure DSS and branch teams adhere to compliance standards and ethical sales practices. • Monitor the SWL portfolio to deliver sustainable growth and portfolio quality. • Engage Government and payroll stakeholders on payroll deductions, reconciliations and arrears. • Identify and escalate risks and operational issues. • Prepare daily, weekly and monthly performance reports. • Conduct competitor and market analysis and recommend improvements.
Knowledge and Skills:
• Sound knowledge of Retail and Personal Banking products and services. • Good understanding of Government employment structures and payroll processes. • Sound knowledge of lending policies, credit procedures and compliance requirements. • Good understanding of market dynamics and competitor offerings. • Proficiency in MS Office applications and relevant banking systems. • Strong relationship management, sales planning and customer acquisition skills. • Excellent communication, presentation and facilitation skills. • Strong analytical, planning and reporting skills. • Ability to coach and coordinate teams. • High level of initiative and accountability.
Qualifications and Experience:
• Bachelor's degree in Banking, Finance, Accounting, Economics, Business Administration, Marketing or another relevant field. • Postgraduate qualification and/or relevant professional banking certification is an added advantage. • At least 4 years' experience in banking operations, relationship management, sales and/or loan portfolio management. • Experience in pensioner lending and/or secured personal lending is strongly preferred. • Exposure to digital lending or Salary Advance propositions is an added advantage. • Proven track record in lending penetration, customer acquisition and portfolio growth. • Experience managing institutional/employer relationships or Government schemes is an added advantage.
Job Opening Date: 21 September 2026 Job Closing Date: 05 October 2026
- SENIOR MANAGER; BUSINESS INSIGHTS & ANALYTICS – 1 POSITION
Job Location: Head Office
Job Purpose: Act as a Bank analytics partner to the business, turning data into decisions that leadership and business units can act on. Responsible for owning the business side of data, analysis, models, dashboards and insights.
Main Responsibilities:
• Act as the single point of contact for analytics across business units. • Gather, challenge and consolidate data and reporting demand into a single prioritized pipeline. • Agree service expectations with business stakeholders. • Embed analytics into business routines including performance reviews, planning cycles and product launches. • Translate business questions into clear technical requirements for data engineering, platform and architecture teams. • Coordinate data engineering demand and delivery planning. • Act as business owner and acceptance authority for data products. • Work with technology teams to improve data latency and automation. • Maintain shared data definitions and business logic. • Define requirements for real-time monitoring dashboards. • Design and maintain management dashboards and self-service reporting. • Prepare analytics inputs for Management, Board and regulatory reporting. • Track and report on strategic initiatives and projects. • Produce scorecards and performance reports by segment, product, channel, region, branch and relationship team. • Conduct regular and ad-hoc deep-dive analyses. • Support business case development and post-implementation reviews. • Lead development of predictive and optimization models. • Identify opportunities for machine learning and statistical modelling. • Work with technology teams on deployment and monitoring of models. • Partner with Risk and Credit teams on model governance. • Lead and manage the Strategy Analytics team. • Set team priorities, development plans and performance standards. • Promote a data-driven culture across the Bank. • Act as business data steward for the analytics domain. • Ensure data quality and integrity. • Safeguard responsible data handling, access controls, customer privacy and confidentiality.
Knowledge and Skills:
• Strong SQL and hands-on experience with at least one analytics language such as Python or R. • Experience with BI and visualization tools such as Power BI, Tableau, Looker or similar. • Working knowledge of data pipeline and workflow tooling such as Airflow, dbt or equivalent. • Working knowledge of data warehousing, data modelling and cloud platforms. • Familiarity with machine learning workflows. • Understanding of core banking, card and digital channel data structures is an added advantage.
Qualifications and Experience:
• Bachelor's degree in Statistics, Mathematics, Computer Science, Engineering, Economics or a related quantitative field. • Master's degree or relevant professional certification is an added advantage. • Minimum of 5 years' experience in data analytics or business intelligence, with at least 2–3 years leading a team. • Proven experience in banking, financial services, payments or comparable transaction-intensive environment. • Experience working in a matrix environment. • Track record of building dashboards, analytical products and predictive models. • Experience working with regulators, auditors and compliance requirements in financial services.
Job Opening Date: 22 September 2026 Job Closing Date: 06 October 2026
- SENIOR MANAGER; VALUE CHAIN – 1 POSITION
Job Location: Head Office, HQ
Job Purpose: Drive ecosystem and value chain banking by structuring and managing end-to-end client ecosystems, enabling growth in deposits, digital adoption and revenue through strategic collaboration and integration of value chain participants.
Main Responsibilities:
• Lead development and execution of ecosystem banking strategies. • Identify, negotiate and oversee strategic partnerships with anchor corporates, fintechs, institutions and key value chain stakeholders. • Design and implement commercially viable ecosystem solutions connecting anchor clients with distributors, dealers, suppliers, MSMEs and other ecosystem participants. • Lead development and conversion of value chain business pipelines. • Collaborate with Corporate Relationship Managers and business segment leaders to identify and consolidate leads. • Provide strategic direction and oversight for ecosystem projects and value chain initiatives. • Lead and coordinate cross-functional teams across Corporate Banking, Business Banking, Retail Banking, Transaction Banking, Digital Banking, Risk and Operations. • Drive adoption of ecosystem banking strategies across branches and business units. • Establish and oversee a robust ecosystem business pipeline. • Guide multifunctional teams in developing standardized processes for structuring, pricing, packaging and implementing scalable ecosystem banking solutions. • Oversee collaboration with external vendors, fintechs and third-party service providers. • Drive continuous improvement of ecosystem banking workflows. • Review and analyse monthly ecosystem banking performance. • Provide strategic commercial insights, financial analysis and analytical tools. • Oversee preparation and presentation of management reports and business performance dashboards. • Lead strategic stakeholder engagements and complex commercial negotiations. • Ensure ecosystem banking initiatives comply with the bank's risk appetite, internal policies, regulatory requirements and governance standards. • Lead, coach and develop ecosystem banking teams. • Identify emerging sectors, underserved value chains and new business models.
Knowledge and Skills:
• Extensive experience in financial services and product management. • In-depth knowledge of value chain and ecosystem banking models. • Proven ability to identify and structure ecosystem opportunities across Wholesale and Retail client segments. • Comprehensive product knowledge covering cash management, trade finance and banking solutions. • Sound understanding of key economic sectors including mining, trade and manufacturing. • Expertise in Sales & Operational Planning and Integrated Business Planning processes. • Advanced proficiency in MS Office applications and process mapping. • Understanding of marketing principles and ability to translate strategies into practical business plans. • Experience organizing and facilitating training sessions, B2B workshops and seminars. • Excellent interpersonal and stakeholder management skills. • Strong networking, coaching and mentoring skills. • Leadership skills. • Project management capabilities and ability to lead cross-functional teams in a matrix organization.
Qualifications and Experience:
• Bachelor's degree in Finance, Banking, Accounting, Economics, Business Administration or related field. • Minimum of 6 years' experience in banking or financial services with 4 years' experience in Ecosystem/Value Chain Management. • Demonstrated experience managing relationships with corporate clients and multinational organizations. • Proven knowledge and experience in supply chain/value chain management. • Strong understanding of corporate banking products, client acquisition, relationship management and business development.
Job Opening Date: 22 September 2026 Job Closing Date: 06 October 2026
GENERAL CONDITIONS
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
APPLICATION
All applications should be submitted through the NMB Bank recruitment portal.
Application Link: https://careers.nmbbank.co.tz/nmb_career/career.aspx