25 Vacancies at CRDB Bank

JOB OPPORTUNITIES

Position 1: SPECIALIST CORE NETWORK

Location: Tanzania Head Office
Department: DEPARTMENT OF ICT
Number of openings: 1

Job Purpose

Responsible for Core Network planning, network operational activities, network infrastructure security, network devices configuration and commissioning of new services and features for assurance of availability, performance and security of the bank's infrastructure and services.

Principle Responsibilities

Manage operational aspects of the Core network domain to deliver end-to-end network availability and performance, ensuring preventive, reactive, and corrective maintenance are performed as per vendor recommendations with strong emphasis on network security
Ensure optimal operation of all Core network infrastructure equipment (routers, switches, firewalls, load balancers, etc.) for the Data Center connecting network segments
Provide periodic network capacity forecasts, planning statistics, and reports to aid management decisions in enhancing service delivery
Manage critical and high-impact network incidents
Perform analysis of network infrastructure and contribute towards design, integration, and enhancements
Collaborate with cross-functional teams to identify risks and issues, and create plans to mitigate and resolve them
Act as a technical liaison with vendors to resolve issues within prescribed SLAs
Ensure proper case handling and provide coaching and training as necessary
Develop documentation and a knowledge base for issues and remediation steps for Tier 1 and Tier 2 support teams
Demonstrate excellent problem-solving, conceptual, and analytical skills, along with the ability to work effectively as a team member
Maintain up-to-date detailed schematics and configurations of the Core network with the latest software levels as recommended
Stay highly informed on industry best practices applicable to the responsibilities of this position and contribute to the evolution and roadmap of the network infrastructure to advise the business on optimal solutions aligned with company strategies
Troubleshoot and resolve Core Network performance, connectivity, and related network problems
Plan, design, and implement Core Network equipment through cost-effective best practices that meet user requirements
Work with multiple communication and network vendors to design and improve the Bank's network infrastructure
Facilitate the purchase and tracking of IT equipment, software, and licenses
Participate in ICT infrastructure projects and perform other duties as assigned

Qualifications Required

Bachelor's degree in computer systems technology or related academic field
Essential certifications: CompTIA Network+ Certification, Cisco CCNP Certifications, Other OEMs Internetwork Expert Certifications
3+ years of experience in network and Infrastructure preferable in Banking environment
Technical handling interaction with vendors, contractors, and other stakeholders
Possess strong knowledge of network security and compliance standards, ensuring secure and reliable operations across all systems
Skilled in configuring, troubleshooting, and maintaining routers, firewalls, and switches to support seamless network performance
Experienced in analyzing, testing, and evaluating network infrastructure to ensure proper functionality and adequate resource allocation for smooth operations
Proficient in designing and implementing secure network architectures, including multi-vendor routers, firewalls, and a wide range of security products
Strong interpersonal, written, and oral communication skills combined with customer service expertise and analytical ability
Proficient in routing and switching, with the technical and problem-solving skills needed to support complex network environments

Deadline: 2026-02-25
Employment Terms: PERMANENT

Position 2: INTERNAL VALUER

Reporting Line: VALUER
Location: Tanzania Head Office
Department: DEPARTMENT OF CREDIT
Number of openings: 1

Job Purpose

The primary purpose of this role is to review all customer securities as directed by the Manager of Collateral Assessment, ensuring that all pledged collaterals are suitable to secure loan facilities in accordance with the Credit Policy, Credit Manual, and regulatory requirements.

Principle Responsibilities

Perform internal valuation and verification of all collaterals pledged by customers, which have been valued by independent external professional valuers
Assess the security coverage ratio for proposed remaining securities in the event of discharge or change of collateral for existing customers with outstanding balances
Assess customer's equity contributions during the onboarding stage and monitor the utilization of disbursed Bank funds for borrowers under project financing arrangements
Establish manageable disbursement tranches of Bank funds for borrowers under project financing arrangements for monitoring purposes
Conduct Collateral Due Diligence (CDD) for borrowers
Prepare and update a Collateral Assessment Checklist
Determine updated construction rate benchmarks for various building categories and align them with the standards issued by the Tanzania Building Agency
Conduct physical inspections of customers' pledged collateral as securities and perform verifications as needed
Establish land market prices per square meter through formal and local real estate agencies and align them with government indicative prices available in the respective District, Town, Municipal, or City Council
Create a data bank for recently sold properties and chattels under both normal market conditions and restricted or forced market conditions for selected cities
Provide basic internal training on valuation techniques and construction project monitoring skills to Credit Analysts, Relationship Managers, Managers of Business Development, Relationship Officers, and other lending officers within the Bank
Train, develop, and mentor junior staff, including interns and field staff, to ensure their performance aligns with the Bank's business goals and objectives
Provide valuation training to all lending officers across the Bank networks as directed by the Manager of Collateral Assessment
Participate in selected professional training to enhance skills on contemporary issues

Qualifications Required

Bachelor's degree in Land Management and Valuation or an equivalent qualification from a recognized institution of higher learning
Being a Registered Valuer and/or a member of the Professional Association of Real Estate Professionals of Tanzania (AREPTA), formerly known as TIVEA, is an added advantage
Possess a minimum of 3 years of experience in valuation for various purposes, including mortgages
Have extensive experience in valuing a wide range of assets, including but not limited to residential and commercial properties, industrial properties, biological assets, and movable assets
Strong understanding of supply and demand economics in the real estate sector, with expertise in valuation analysis and construction industry knowledge
Proficient in Geographic Information Systems (GIS) and property valuation software, with a solid grasp of updated construction rates across building categories
Skilled in applying valuation techniques, conducting real estate assessments, and leveraging technology to support accurate property analysis
Effective written communicator with practical proficiency in MS Word and Excel for reporting and data management
Demonstrated diligence, attention to detail, and effective time management, with the ability to multi-task and maintain performance under pressure
Skilled in conflict resolution and stress management, ensuring smooth operations and constructive outcomes in challenging situations

Deadline: 2026-02-25
Employment Terms: PERMANENT

Position 3: ZONAL RELATIONSHIP MANAGER - TOURISM DESK

Location: Northern Zone
Branch: ZONAL OFFICE, NORTHERN
Number of openings: 1

Job Purpose

To grow and manage the bank's portfolio both assets and liabilities within the tourism and hospitality sector by building strong relationships with tourism-related clients, providing tailored financial solutions, and ensuring high-quality credit and risk management accordance with banks strategic focus.

Principle Responsibilities

Identify, target, and onboard new clients within the tourism sector (hotels, lodges, tour operators, travel agencies, car hire companies, etc.)
Grow loans and off-balance sheet items (trade finance), and other bank products within the tourism portfolio
Develop and implement sector-specific business plans and sales strategies to explore opportunities in the zone that will enable branches to attack the tourism sector more efficiently
Generate and follow up business leads and pipelines to maturity
Communicate and review branches' performance and devise remedial measures for any deviation from the target
Support branches to solicit deposits from Tourism SME customers
Work closely with branches to ensure adherence to all terms and conditions of approved loans
Take prompt action for delinquent cases
Act as the primary contact between the bank and tourism-sector clients
Maintain strong, long-term relationships through regular visits, calls, and business reviews
Understand clients' business cycles (high/low seasons) and tailor financial solutions accordingly
Provide advisory support on cash flow management, expansion financing, and foreign currency needs
Maintain relationships between the bank and strategic partners in the tourism sector including TATO, TLTO, Kili Fair, and HAL
Represent the bank in tourism forums, associations, and industry events
Build deep knowledge of the tourism and hospitality industry and markets to BCC Members
Share sector insights with internal teams to support better credit and product decisions
Train SME customers on the SME toolkit to ensure that customers are empowered with knowledge to manage their businesses and become good customers of the bank
Prepare and submit periodic zonal reports as may be required by management

Qualifications Required

Bachelor's degree in business related field including Business Administration, Banking and Finance, Accountancy, financial management and any other related field
A master's degree and/or Certification by professional bodies is an added advantage
Minimum 3–5 years experience in relationship management, corporate/SME banking, or hospitality/tourism finance
Strong expertise in financial analysis, credit structuring, and bank product knowledge, with the ability to tailor solutions based on customer KYC
Familiarity with tourism industry dynamics is considered an added advantage
Strong listening, presentation, written, and verbal communication skills
Solid analytical and problem-solving abilities, with basic proficiency in Microsoft Office (Word, PowerPoint, and Excel)
Demonstrates strong persuasion, negotiation, leadership, and stakeholder engagement skills
Acts professionally in all activities and decisions, with the ability to organize and conduct effective stakeholder engagements

Deadline: 2026-02-24
Employment Terms: PERMANENT

Position 4: SPECIALIST ICT GOVERNANCE

Location: Tanzania Head Office
Department: DEPARTMENT OF ICT
Number of openings: 1

Job Purpose

To ensure efficient of ICT budget Management for cost optimization effectiveness is achieved including planning and budget utilization monitoring. Establishing/reviewing policies, procedures, and processes around Supplier management to ensure efficiency is achieved. Ensure all ICT contracts meets the desirable business needs. Responsible for managing ICT Supplier's Relationships including performance. Improve policies, procedures, and processes to enhance efficiency and productivity of the section. Responsible for Managing ICT Supplier's payment and Process.

Principle Responsibilities

Coordinate the Planning, Review and Approval of ICT budget annually
Monitor and Manage IT budget utilization through payment reviews and recording of all commercials related to ICT projects and services
Support IT budget proposals and recommend subsequent budget changes as needed
Attend to ICT Supplier's commercial negotiation to ensure cost and deliverables terms effectiveness is achieved as per the business needs
Managing ICT Supplier's contracts including reviews, service Level Agreement negotiation and its implementation to meet financial and service performance targets
Establish and manage the catalogue of third-party ICT suppliers
Manage Supplier deliverables performance through coordination of review meetings and Share reports
Manage contract deliverables validity including License/software utilization against the agreed terms
Accountable for resolution of disputes between ICT and Supplier by ensuring amicable resolution is achieved
Manage ICT supplier's payment and improve TAT
Monitor Supplier's performance through monitoring of incidences/requests against the agreed SLA and share the reports
Ensure all the processes and procedures are compliant as per the agreed policies and procedures with no overdue risk/audit queries
Perform any other related roles and responsibilities as may be assigned from ICT Management, Line management or bank's senior management

Qualifications Required

Bachelor's degree in computer science, Computer Information Systems, Management Information Systems
At least 2 years of general ICT vendor and supplier governance experience in banking or similar environment
Professional Certification like CISA, CGEIT, CRISC will be an added advantage
Good understanding of ITIL, Prince 2/PMP is an added advantage
Technical handling interaction with employees, auditors, vendors, contractors, and other stakeholders
Broad understanding of Governance, assurance and compliance frameworks and their linkage to bank industry in the Tanzania environment
Technical knowledge of Information & Communication Technologies and Information Security
Knowledge of supplier management process
Understanding of Information Security, Audit, risk management or internal controls experience
Ability to work well under minimal supervision
Strong interpersonal, written, and oral communication skills

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 5: RECONCILIATION OFFICER - For DR Congo citizens only

Reporting Line: HEAD OF FINANCE
Location: DRC Head Office
Department: FINANCE DEPARTMENT
Number of openings: 1

Job Purpose

The Reconciliation Officer is responsible for ensuring the timely, accurate, and complete reconciliation of financial transactions across electronic banking channels, internal accounts, and interdepartmental ledgers. The role supports the accuracy of financial reporting, strengthens internal controls, and mitigates operational risks by reducing reconciliation backlogs and discrepancies.

Principle Responsibilities

Perform daily reconciliation of VISA transactions, Mobile Network Operator (MNO) payments, and other digital payment channels
Identify and resolve discrepancies, delays, and mismatches in electronic transactions
Escalate unresolved items promptly and follow up with relevant stakeholders
Reconcile ATM transactions, cash movements, and settlement reports
Support the rollout and monitoring of new ATMs to ensure end-to-end reconciliation accuracy
Investigate ATM variances and coordinate corrective actions
Reconcile suspense accounts, interdepartmental transactions, and internal ledger movements
Ensure all internal balances are aligned, justified, and cleared within prescribed timelines
Strengthen compliance with internal controls through accurate documentation and audit-ready records
Reduce process backlogs and operational errors through timely reconciliations
Identify process gaps and propose improvements to enhance efficiency
Maintain proper audit trails and support internal/external audits as required
Provide accurate reconciliation reports to the Finance Manager
Assist in process enhancements to enable the Finance team to focus on analytical and strategic tasks
Collaborate with IT, Operations, Branches, and Digital Banking teams to address reconciliation issues

Qualifications Required

Bachelor's degree in Accounting, Finance, Banking, or related field
Minimum 2–3 years of experience in reconciliations, banking operations, or financial reporting
Experience with electronic banking platforms, VISA systems, and MNO transactions is an added advantage
Strong understanding of accounting principles and internal control frameworks
Ensures timely and accurate daily/monthly reconciliations with high SLA-level resolution of reconciling items, reduced backlogs, and full compliance with internal control standards
Delivers precise, reliable reconciliation reports while providing effective operational support during ATM rollout and the expansion of digital banking channels
Demonstrates strong reconciliation expertise supported by advanced numeracy, analytical capability, and accurate handling of financial data
Effectively operates core banking systems and reconciliation tools with solid understanding of ATM operations and electronic payment platforms
Demonstrates strong attention to detail, accuracy, and problem-solving ability, consistently delivering high-quality work even under pressure and tight deadlines
Communicates and collaborates effectively while upholding a high level of integrity, professionalism, and personal accountability

Deadline: 2026-02-20
Employment Terms: CONTRACT
Contract Duration: 2 YEARS

Position 6: CORPORATE MIDDLE OFFICER - KINSHASA AND LUBUMBASHI (For DR Congo citizens only)

Reporting Line: HEAD OF CORPORATE AND PUBLIC SECTOR BANKING
Location: DRC Head Office
Department: CORPORATE AND PUBLIC SECTOR DEPARTMENT
Number of openings: 2

Job Purpose

The purpose of the Corporate Middle Officer is to act as the liaison between the client's needs and the bank's internal operations. The main objective is to guarantee a seamless and positive experience for all corporate clients. Distinct from the sales team (Front Office) and operations (Back Office), a customer-oriented Middle Officer concentrates on proactive communication and problem-solving. This approach is key to ensuring client satisfaction and fostering strong, long-term relationships.

Principle Responsibilities

Serve as the primary point of contact for corporate clients on all post-deal inquiries
Provide regular updates, respond to client questions, and ensure timely communication between clients and internal teams such as credit, legal, and operations
Oversee and coordinate all stages of client transactions, including transfers, credit requests, and other operational activities
Ensure deadlines are met and transactions are executed accurately and efficiently
Proactively identify, investigate, and resolve operational or technical issues encountered by clients
Troubleshoot payment delays, documentation discrepancies, and unclear transaction statuses to ensure seamless client experience
Verify the accuracy, completeness, and compliance of all client-related documents
Ensure that transactions adhere to internal policies and external regulatory standards, mitigating risks for both the bank and clients
Track, analyze, and report key performance indicators (KPIs) related to service delivery, including turnaround time, issue resolution metrics, and client satisfaction
Provide insights that support service quality enhancement and operational improvements
Evaluate internal workflows and client feedback to identify process gaps and inefficiencies
Recommend and support implementation of process enhancements to improve client experience and operational effectiveness
The Middle Officer's purpose is to turn a successful sale into a successful, long-lasting client relationship by providing reliable and efficient service

Qualifications Required

Bachelor's degree or Equivalent in Business related subjects
Minimum 2 years of experience in banking or other industries, preferably in a middle office, back office, or client service role
A proven track record of successfully handling and resolving client inquiries and operational issues
Strong knowledge of financial products and banking operations, including credit facilities and cash management, paired with a solid understanding of compliance requirements such as KYC and AML
Excellent communication, strong analytical and problem-solving ability, and meticulous attention to detail to ensure accurate documentation and effective coordination between clients and internal teams
Highly organized with the ability to manage multiple priorities in fast-paced environments, supported by solid technical proficiency in Microsoft Office
Collaborate closely with Front Office, Back Office, and Risk & Credit teams by providing transaction updates, ensuring accurate execution, resolving settlement issues, and supplying required documentation to support credit reviews
Work with Compliance and Legal teams to ensure all client transactions align with internal policies and regulatory standards
Respond to client inquiries, provide proactive updates on transaction progress, and resolve issues such as delays or documentation discrepancies through clear, timely communication
Build and maintain strong client relationships by ensuring professional, responsive, and empathetic engagement that supports trust and long-term partnership

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 7: SALES AND SERVICE/SUPPORT OFFICER - For DR Congo citizens only

Reporting Line: MANAGER CUSTOMER EXPERIENCE
Location: DRC Branch
Branch: RIVIERA BRANCH
Number of openings: 5

Job Purpose

The role is responsible for providing outstanding customer experience to CRDB customers and prospective customers. To ensure customer satisfaction is met at all times through giving professional advice on all of CRDB's products and services, using quick service, smile and responding to customer inquiries in a way to maximize customer satisfaction.

Principle Responsibilities

Provide pro-active service to customers as per CRDB Bank Plc Service Commitment
Dealing with day-to-day banking enquiries from customers on the range of products and services that the bank provides
Initiate interactive conversations with customers who want to open an account by ensuring proper selling of products and services by understanding customer needs and offering appropriate products and services to meet their expectations, using available marketing materials
Report any suspicious transactions as per the procedure and whistle-blow any suspicious activity as per the whistle-blowing policy
Full participation in counting, balancing and strapping of cash during end of day (EOD)
Outstanding customer service with swift service with a smile
Listening to customer's needs, making them aware of products that may be suitable for them
Responding to customer complaints in an open and positive way, understanding the issue(s), appreciating the customer for the feedback, and clearly stating with timelines what will be the next line of action(s)
Cross-selling of bank's products and services to customers in and outside the branch
Putting the customer at the heart of everything you do, aiming to get it right first time every time
Serve customers through issuing of ATM cards, PIN mailers, cheque books, customer statements, etc. as per agreed Turnaround Times
Carry out marketing and sales by developing local marketing initiatives in cooperation with your colleagues
Performing any other duties as may be assigned from time to time

Qualifications Required

Bachelor Degree in Business Administration or its equivalent
Professional qualification(s) in banking (CPB) or accounting (CPA) will be an added advantage
Strong background in building and maintaining customer relationships, supported by extensive experience in customer service, experience management, and support
Comprehensive understanding of CRDB Bank products supported by strong strategic business awareness and the ability to analyze product competitiveness through SWOT comparisons with the market
Proven capability in building and managing customer relationships while aligning product knowledge with business goals to drive performance
Awareness of operational risk management and commitment to achieving business performance through informed decision-making and market insight
Proficient in standard computer operations and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access), with strong interpersonal, communication, presentation, reporting, and analytical skills
Equipped with solid planning, organizing, coaching, and interpersonal abilities, supported by effective communication and computer skills essential for professional performance
Demonstrates high integrity with strong regard for confidentiality, while fostering open communication, teamwork, and trust to support a performance-driven and customer-centric culture
Possesses strong multi-tasking and time-management abilities, with the capacity to prioritize tasks effectively and maintain productivity in dynamic environments

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 8: MANAGER BUSINESS DEVELOPMENT - For DR Congo citizens only

Reporting Line: BRANCH MANAGER
Location: DRC Branch
Branch: TEXACO BRANCH
Number of openings: 2

Job Purpose

Replacement. To sell and promote CRDB Deposits and loan products to current and potential customers through managing the entire branch deposit and loan portfolios.

Principle Responsibilities

To promote CRDB and all of its products to current and potential customers and identify business opportunities
To ensure the branch deposits budget is met on all deposit product lines
Develop strategic plans to ensure Branch's lending objectives are achieved as per approved budget
To ensure relationship officer's proposals/applications are up to determined standards and approve loan applications within authority level according to set standards
Recruitment of new employers/customers
Manage Portfolio at Risk (PAR) and Non-Performing Loans (NPL) for all loan products to bank acceptable PAR & NPL levels
Analyze branch deposit and loan performance and advice Branch Manager and other senior management on implications
Meeting key customers (top depositors, corporate employers and big borrowers) at least once quarterly to monitor their progress, performance and identification of possible business opportunities
Manage subordinates performance, relations and development according to approved Human Resources Policies and procedures
Cross-selling of all banking products relevant to the segment and ensure availability of promotional materials as tools for selling
Perform any other duties as maybe assigned by supervisor
Wider Knowledge on CRDB Bank's products and local market as a whole
Manage and develop people to achieve organizational objectives as well as individual staff objectives. Manage relations of the subordinates by giving clear instructions

Qualifications Required

Bachelor's Degree or its equivalent, and at least a professional banking certificate
At least 3 years' experience with a good background in customer relationship management
Strategic business awareness coupled with a clear understanding of the Bank's products, handling, and building customer relations
Awareness of Performance Management and Change Management
Self-empowerment to support open communication, teamwork, and trust necessary for a performance- and customer-service-oriented culture
Strong Communication and Presentation skills, Planning and Organizing skills, Interpersonal and Computer skills, Coaching skills, as well as Reporting and Analytical skills
Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
High Integrity - Comfortable handling confidential information
Multi-tasking and time-management skills, with the ability to prioritize tasks

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 9: MANAGER CUSTOMER EXPERIENCE - For DR Congo citizens only

Reporting Line: BRANCH MANAGER
Location: DRC Branch
Branch: RIVIERA BRANCH
Number of openings: 1

Job Purpose

The role is responsible for taking a strategic approach that focuses on managing customer information to drive sales into the business and increase customer retention. It aims at gaining insights from the customer's unique perspective in order to augment customer experience and cultivate customer loyalty.

Principle Responsibilities

Drive customer migration to alternative banking channels to increase usage, adoption, and digital onboarding, while ensuring high-quality Premier Services and proactive implementation of CRDB Service Commitments
Build and maintain a strong customer relationship management strategy, ensuring branch staff deliver consistent customer satisfaction and adhere to service standards
Oversee and manage customer queries, complaints, and escalations—investigating complex or long-standing issues, ensuring timely responses, maintaining accurate records, and providing tactful resolutions to enhance customer experience
Engage with customers daily by responding to inquiries, guiding them to appropriate services, and ensuring customer correspondence and feedback are properly recorded and filed
Lead, supervise, and support day-to-day branch service operations—including queue management, teller efficiency, resource allocation, and maintaining branch and Premier Centre premises in alignment with marketing guidelines
Monitor, coach, and guide Team Leaders and front-office staff to ensure consistent service quality, proper presentation, adherence to uniform and HR policies, and effective utilization of resources required for efficient service delivery
Ensure fairness in customer handling, including proper queue management and consideration for special-needs customers, while maintaining availability and display of marketing materials such as brochures
Supervise and manage support staff—including drivers, office secretaries, and temporary staff—by overseeing route logs, approving routes, monitoring fuel usage, assigning tasks, and ensuring overall workforce efficiency
Reinforce effective customer service procedures, policies, and standards while providing operational support and guidance to Team Leaders and branch staff to ensure full compliance and staff comfort in following laid-down processes
Proactively gather customer feedback to streamline processes, enhance operational efficiency, and ensure end-to-end customer-focused service delivery
Ensure adherence to Turnaround Time (TAT) for all services as per agreed SLAs, while educating and engaging customers on bank processes to promote better understanding and smoother service interactions
Develop and execute strategic interactive customer sessions to keep them updated on new products, services, and rates offered by the bank
Maintain accurate records and share progress reports on leads obtained or closed with branch staff during morning sessions to support performance tracking and continuous improvement
Manage, coach, and develop branch staff to strengthen customer relationships, enhance retention, and ensure consistent high-quality service delivery, including guiding staff in customer interviewing, cross-selling, and overall service excellence
Work collaboratively with the entire branch team to achieve exceptional overall performance while appraising the performance of Team Leaders and Service/Sales & Support Officers
Monitor, coach, and provide continuous guidance to staff on service quality, comparing branch service levels with competitors to identify improvement areas and maintain consistency
Stay updated on modern customer service trends, techniques, and methods by reading relevant materials, attending courses, participating in meetings, and applying new insights to improve branch service
Advise the Branch Manager on service-related, sales, productivity, and operational issues to support effective decision-making and branch efficiency
Perform any additional duties assigned from time to time to support overall branch operations and performance

Qualifications Required

Bachelor Degree in Business Administration or its equivalent
At least 3 years of experience with a strong background in customer relationship management
Strategic business awareness with a clear understanding of the Bank's products, handling, and building customer relations
Knowledge of Performance Management and Change Management
Self-empowerment to support open communication, teamwork, and trust in a performance and customer service oriented culture
Excellent business acumen, strong Communication and Presentation skills; Planning and Organizing skills; Interpersonal and Computer skills; Coaching skills; and Reporting and Analytical skills
Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access)
High Integrity - Comfortable handling confidential information
Multi-tasking and time-management skills, with the ability to prioritize tasks

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 10: CORPORATE RELATIONSHIP MANAGER - KINSHASA (For DR Congo citizens only)

Reporting Line: HEAD OF CORPORATE AND PUBLIC SECTOR BANKING
Location: DRC Head Office
Department: CORPORATE AND PUBLIC SECTOR DEPARTMENT
Number of openings: 2

Job Purpose

The primary purpose of the Corporate Relationship Manager (RM) Corporate is to drive business growth by acquiring new high-value corporate clients and managing an existing portfolio. The RM acts as the strategic partner for corporate entities, identifying their financial needs and providing tailored banking solutions (Lending, Trade Finance, Cash Management). The RM is a revenue-generating role focused on meeting ambitious sales targets, maximizing the bank's "share of wallet," and ensuring the overall profitability of the client relationship while maintaining high credit quality.

Principle Responsibilities

Business Development & Acquisition, actively prospect and onboard new corporate clients in the Kinshasa market to grow the bank's market share and achieve deposit and lending targets
Portfolio Management, maintain and deepen relationships with existing corporate clients, ensuring high retention rates and cross-selling the bank's full suite of products (FX, Payroll, Internet Banking, etc.)
Credit Analysis & Structuring, prepare comprehensive credit proposals (Call Reports/Credit Applications), including analyzing financial statements, assessing risks, and structuring facilities that meet both client needs and the bank's risk appetite
Revenue Optimization, responsible for the Profit & Loss (P&L) of the assigned portfolio, focusing on Interest Income (NII) and Commission Income (NIR)
Risk Management & KYC, conduct regular site visits and "Know Your Customer" (KYC) reviews, monitor account activity to identify early warning signs of credit deterioration, and ensure full compliance with AML/CFT regulations
Market Intelligence, stay updated on industry trends, competitor activities, and economic shifts within the DRC/Kinshasa market to identify new business opportunities

Qualifications Required

A minimum of a bachelor's degree in Finance, Economics, Business Administration, or a closely related field
Minimum 3 years of experience in Corporate Banking, with at least 2 years in a direct relationship management/sales role
Proven track record of managing a portfolio of large corporate or "Tier 1" clients in Kinshasa, strong experience in Credit Risk Analysis and financial modeling
Strong sales and negotiation capabilities, strategic thinking skills, and a deep understanding of the Kinshasa business ecosystem and regulatory environment
Advanced proficiency in financial-statement analysis and Microsoft Excel is also essential for evaluating clients and providing strategic financial solutions
Collaborate with key internal stakeholders including Credit Committee/Risk, Middle Office, Back Office Operations, and Settlements, by defending credit files, providing processing support, and ensuring accurate execution of transactions
Work closely with Compliance and Legal teams to confirm that all client transactions meet internal policy standards and regulatory requirements
Strong client-service capabilities, including responding to inquiries, providing proactive transaction updates, resolving issues, and maintaining professional, empathetic communication that fosters long-term relationships
Demonstrate the ability to engage effectively with regulators, partners, and third-party auditors to ensure smooth and compliant transactional processes

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 11: Specialist; Business Intelligence

Reporting Line: MANAGER ENTERPRISE ANALYTICS & BUSINESS INTELLIGENCE
Location: Tanzania Head Office
Department: DATA MANAGEMENT OFFICE
Number of openings: 2

Job Purpose

The role is responsible for data visualization, reporting automation, and analytics enablement, ensuring that data is accessible, accurate, and structured. It involves working closely with business stakeholders to understand reporting needs, translating them into scalable and user-friendly BI solutions, and optimizing data presentation for maximum impact.

Principle Responsibilities

Manage and deliver multiple analytics work streams for diverse clients
Gather data and reporting requirements, assist in integration and acceptance testing, and support the development of training and implementation material
Participate in the implementation and provide post-implementation support to ensure analytical processes are effective, efficient, understood, and embedded
Develop data models and reporting tools that demonstrate and communicate value to stakeholders, providing a clear picture of CRDB's changing position
Develop models and tools that communicate the key successes and returns on the bank's investment and innovation activities to stakeholders
Prepare data for analysis and visualization/reporting
Help clients define metrics and KPIs that answer their key business questions
Create dashboards, visualizations, and reports
Design, build, test, productionize, and deploy analytical solutions
Create value from data by performing analytics and statistical techniques to identify insights, generate recommendations, and communicate data value to key stakeholders
Assist in the development of strategic analytics initiatives to meet CRDB goals
Develop models to monitor and forecast overall and specific bank performance
Assist in determining the scope of CRDB analytical solutions by providing expertise and feedback to management
Drive dashboard design with clients as part of a larger technical team tasked with enhancing modular components of different dashboards
Collaborate with key stakeholders and end-users to define data and design requirements for dashboard enhancements
Develop dashboards per user requirements

Qualifications Required

Bachelor's degree in computer systems technology, Business Intelligence, or a related academic field
Minimum of 3 years of experience in BI development, reporting, or analytics roles
Hands-on experience in building and optimizing BI dashboards, reports, and data models
Experience working with large-scale datasets and enterprise BI environments
Experience in banking, financial services, or regulated industries is preferred
Proven track record of working with stakeholders to translate business requirements into BI solutions
Experience using analytical tools to support data analysis, reporting, and visualization
Advanced skills in data visualization, dashboard development, and storytelling with data
Proficiency in SQL for querying, data extraction, and transformation
Strong analytical and problem-solving skills to interpret business requirements into BI solutions
Ability to optimize reports for performance, scalability, and usability

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 12: Specialist; Data Quality

Reporting Line: Manager; Data Quality & Governance
Location: Tanzania Head Office
Department: DATA MANAGEMENT OFFICE
Number of openings: 2

Job Purpose

This role is responsible for driving and operationalizing the bank's data quality framework, ensuring that critical data across systems and business domains is accurate, complete, consistent, timely, and reliable. The role ensures that data quality is embedded into business processes and technology platforms, enabling effective risk management, regulatory compliance, customer satisfaction, and data-driven decision-making.

Principle Responsibilities

Develop and implement data quality rules, scorecards, and validation checks across key systems and domains (e.g., customer, product, account, transaction data)
Monitor and report on data quality metrics and KPIs, ensuring continuous visibility into data integrity across the enterprise
Identify data quality issues through profiling, trend analysis, and audits, and work with relevant teams to define root causes and implement corrective actions
Support the integration of data quality controls into source systems and business processes, including during system upgrades or change requests
Collaborate with data stewards and data owners to ensure business definitions, standards, and quality expectations are documented and applied consistently
Maintain and improve the enterprise data quality dashboard for use by business units and senior management
Provide training and awareness to increase data quality ownership and promote a culture of data stewardship
Contribute to regulatory compliance efforts by ensuring that data used in regulatory reports meets data quality and lineage requirements
Participate in data quality projects and data cleansing initiatives, ensuring alignment with governance frameworks and strategic data priorities
Continuously evaluate and recommend data quality tools and automation approaches to improve the efficiency, monitoring, and scalability of data quality efforts
Develop and design presentations, reports, and other deliverables and summarize findings to key data stakeholders and executive leadership, communicating with both technical and non-technical team members

Qualifications Required

Bachelor's in Information Systems, Data Science, Computer Science, Statistics, or related field
Data Governance/Data Quality certifications (e.g., CDMP, IQCP, ISO 8000) are an advantage
BI, SQL, or data analysis certifications are a plus
Minimum 3 years of experience in data quality, data governance, or data analysis roles
Experience in defining and monitoring data quality rules and metrics
Exposure to data cleansing or data remediation projects in a complex data environment
Strong understanding of Data Quality Management principles, including DAMA-DMBOK
Familiarity with data governance, metadata, and master data management frameworks
Proficiency in data architecture and business process alignment for data quality
Hands-on experience with data quality tools (e.g., Informatica DQ, IBM InfoSphere, Talend, Microsoft Purview, Ataccama)
Strong SQL skills and ability to perform complex data validation and profiling

Deadline: 2026-02-20
Employment Terms: PERMANENT

Position 13: Specialist; Data Integrations

Reporting Line: Manager; Data Management Operations
Location: Tanzania Head Office
Department: DATA MANAGEMENT OFFICE
Number of openings: 2

Job Purpose

This role is responsible for designing, developing, and maintaining data integration solutions that enable seamless data exchange across the bank's systems, applications, and platforms. It plays a critical role in ensuring efficient, secure, and scalable data movement between core banking systems, data warehouses, data lakes, cloud environments, third-party platforms, and regulatory bodies.

Principle Responsibilities

Create data conceptual models and logical data models for each data asset
Establish data mapping to all the source systems tables and fields that store data assets
Analyze structural data requirements for new software and applications
Develop migration plans of data from legacy systems to new solutions
Design conceptual and logical data models and flowcharts
Implement business and IT data requirements through new data strategies and designs across all data platforms (relational, dimensional, and NoSQL) and data tools (reporting, visualization, analytics, and machine learning)
Work with business and application/solution teams to implement data strategies, build data flows, and develop conceptual/logical/physical data models
Define and govern data modeling and design standards, tools, best practices, and related development for enterprise data models
Identify the architecture, infrastructure, and interfaces to data sources, tools supporting automated data loads, security concerns, analytic models, and data visualization
Work proactively and independently to address data-related project requirements and articulate design/modelling issues/challenges to reduce delivery risks
Be responsible for the development of conceptual, logical, and physical data models, OLTP RDBMS, operational data stores (ODS), data marts, and data lakes on target platforms (SQL/NoSQL)
Oversee and govern the expansion of existing data architecture and the optimization of data query performance via best practices
Engage with users during development and testing activities
Conceptualize, execute, and refine design specifications in the form of process flows, information architecture, wireframes, prototypes, and functional design specs
Understand complex customer data, business goals, requirements, and translate them into functional and technical designs
Create customer-centric designs that meet organizational and user requirements
Work closely with Data Architects in the development of stored procedures as well as data integration and aggregation

Qualifications Required

Bachelors in Computer/Data Science technical or related experience
Minimum of 3 years of Analytical Systems support experience and data design and modelling
Proven work experience as a Data Architect, Data Modeler, or similar role
In-depth understanding of database structure principles
Experience gathering and analyzing system requirements
Experience in data mining and modelling techniques
Experience in SQL and Oracle
Knowledge in data architecture, data warehousing, master data management, enterprise information integration and ETL using a cross section of technologies and programming languages
Clear understanding of common data requirements as they relate to the finance, sales, marketing and contact center organizations. Understands the impact of the data models on complex business issues across many functions and departments

Deadline: 2026-02-20
Employment Terms: PERMANENT

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank's practices.

Only Shortlisted Candidates will be Contacted.

DOWNLOAD FULL PDF HAPA

https://careers.crdbbank.co.tz/jobs

25 Vacancies at CRDB Bank

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