NMB BANK PLC
JOB VACANCIES – OCTOBER 2026
NMB Bank Plc invites applications from suitably qualified, competent, and experienced candidates to fill the following vacant positions.
1. CONTACT CENTER ADVISOR; INCLUSIVE DESK (FIXED TERM – 1 YEAR)
Number of Positions: 1
Job Location: Head Office, HQ
Job Purpose:
To provide full Contact Centre advisor support across all approved customer service channels while also serving as a specialized support resource for customers who have hearing impairment.
Main Responsibilities:
- Provide Contact Centre customer support through calls and approved digital channels, including email, social media, live chat, WhatsApp, and other service platforms.
- Serve customers with hearing impairment through sign language support, video support, chat, or other approved accessible channels.
- Receive and respond to customer enquiries, requests, and complaints in line with approved Contact Centre procedures and service standards.
- Support customers with account enquiries, card issues, mobile banking, internet banking, ATM, agency banking, failed transactions, product information, and general banking services.
- Log all customer interactions, complaints, and service requests accurately in the approved CRM or case management system.
- Troubleshoot customer issues and provide appropriate first-level resolutions where possible.
- Escalate unresolved or complex issues to relevant internal teams and follow up until closure within agreed service-level agreements.
- Provide branch support where customers with disabilities require specialized communication support unavailable at branch level.
- Guide branch teams on connecting customers to the centralized Deaf/PWD Support Desk when specialized support is required.
- Promote digital banking adoption by educating customers on benefits, features, security awareness, self-service options, and safe usage.
- Support outbound customer engagement, service recovery, retention, sales campaigns, customer education, and follow-up activities as assigned.
- Maintain confidentiality, privacy, and dignity of customers.
- Prepare daily, weekly, or monthly reports on handled cases, complaints, escalations, PWD/deaf desk usage, and recurring issues as required.
- Work on 24/7 roster arrangements, including weekends and public holidays where required.
- Adhere to Financial Consumer Protection Regulations, Risk, Compliance, Data Protection, NMB values, Code of Conduct, policies, and procedures.
Knowledge and Skills:
- Good knowledge of Contact Centre operations, customer service standards, and customer complaint handling.
- Knowledge of banking products, services, and digital channels.
- Ability to communicate professionally with customers across calls, chat, email, social media, and video channels.
- Ability to support customers with hearing impairment using sign language or approved accessible communication methods.
- Customer service call handling, service recovery, complaint management, problem-solving, escalation follow-up, and customer education.
- Ability to support outbound engagement, retention, sales leads, cross-selling, and digital adoption initiatives.
- Ability to document issues, prepare simple reports, identify trends, and recommend service improvements.
Qualifications and Experience:
- Bachelor's degree in Business Administration, Banking, Finance, Accounting, Economics, or any other related field.
- Professional certification or demonstrated capability in sign language is mandatory.
- Experience in handling inbound calls, outbound calls, complaints, and customer follow-up activities, preferably in banking or financial services, will be an added advantage.
Job Opening Date: 01 October 2026
Job Closing Date: 15 October 2026
2. E-LEARNING ADVISOR (FIXED TERM – 2 YEARS)
Number of Positions: 1
Job Location: Head Office, COE
Job Purpose:
To partner with Subject Matter Experts (SMEs) and HR Business Partners (HRBPs) to analyse development needs, identify solutions, design and develop learning solutions, and monitor and evaluate implemented learning solutions.
Main Responsibilities:
- Work collaboratively and use proven instructional design methodologies to analyse learning needs, design and develop content, define measurement strategies, and assess learning programme effectiveness.
- Work with subject matter experts to prepare and enhance learning materials according to NMB's established learning design frameworks.
- Create engaging learning course content with supporting media, including audio, video, animations, and graphics.
- Develop course or curriculum concepts, defining the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches.
- Apply adult learning principles when designing and sourcing effective learning content.
- Manage Learning Management System (LMS) functions, including course content monitoring, course approvals, and evaluation processes.
- Define project schedules and manage multiple projects simultaneously.
- Collaborate with the ICT department to establish and maintain security roles and access levels.
- Develop quality assurance plans by conducting analysis, identifying critical control points, monitoring procedures, and implementing corrective actions related to e-learning utilization.
- Generate, analyse, and distribute data reports to the Training and Development Steering Committee, departments, and other staff as required.
- Deliver classroom and online training to ensure banking technical and soft-skills training meets applicable standards and regulations.
- Provide support and mentorship and train new and existing employees in new skills or business systems.
Knowledge and Skills:
- Proficiency in web development tools and learning technologies, including Articulate Storyline, Camtasia Studio, Adobe Captivate, and Lectora Inspire.
- Ability to develop interactive multimedia content, including video, audio, animations, text, and graphics.
- Strong knowledge of instructional design principles and methods.
- Knowledge of HR metrics and reporting formats.
- Proficiency in Windows-based computer systems and software packages, including Microsoft Word, Excel, Outlook, PowerPoint, and Adobe Acrobat Professional.
- Knowledge of MS Excel and other data analysis tools.
- Skills in monitoring, assessment, and evaluation.
- Business acumen and project management skills.
- Strong verbal and written communication skills.
- Presentation, organizational, facilitation, and stakeholder engagement skills.
Qualifications and Experience:
- Bachelor's degree in ICT Mediated Content Development, Multimedia Technologies and Animations, or a related specialization.
- At least two years' experience in Learning and Talent Development, Training, or similar roles.
- Experience developing e-learning content using tools such as Captivate, Articulate Studio/Storyline, Adobe Photoshop/Illustrator, Animate CC, and software technologies such as HTML5, CSS, and JavaScript.
Job Opening Date: 09 October 2026
Job Closing Date: 23 October 2026
3. LEGAL COUNSEL; GENERAL CONTRACTS
Number of Positions: 1
Job Location: Head Office
Job Purpose:
To assist the Senior Manager; General Contracts in drafting and reviewing general contracts.
Main Responsibilities:
Contract Drafting, Review and Administration
- Draft, review, negotiate, and finalize general and non-lending contracts using approved templates and in accordance with applicable laws, bank policies, and internal approval requirements.
- Identify legal, commercial, operational, and reputational risks in proposed contractual terms; recommend appropriate protections and escalate material issues to the Senior Manager; General Contracts.
- Coordinate contract review, approval, execution, amendment, renewal, and termination, ensuring supporting documents and approvals are complete.
- Maintain accurate contract records and update the contract register, including key obligations, renewal dates, expiry dates, and other critical milestones.
- Support the development and consistent application of contract templates, clauses, checklists, and guidance notes.
- Maintain and update the lease register.
- Maintain and update the contract register.
- Prepare and administer standard contracts and ensure proper documentation.
Legal Support and Contract Advisory
- Provide timely, practical, and commercially sound legal advice to branches, departments, and business units on contract interpretation, legal obligations, remedies, and compliance requirements.
- Conduct legal research and prepare legal opinions, briefs, correspondence, memoranda, and other documents required for business decisions, internal governance, and regulatory compliance.
- Represent the Bank in courts, tribunals, arbitration proceedings, and regulatory forums by managing litigation matters, preparing legal documents, presenting the Bank's position, coordinating with external advocates, and safeguarding the Bank's legal and commercial interests.
Regulatory Compliance and External Liaison
- Prepare and submit contracts to the Tanzania Revenue Authority (TRA) and other relevant authorities, ensuring compliance with statutory requirements.
- Monitor changes in laws, regulations, and regulatory guidance affecting contracts and advise the Senior Manager; General Contracts and relevant stakeholders on their implications.
Risk Management and Advisory
- Assess legal and contractual risks in assigned matters, propose proportionate mitigation measures, and escalate significant or unresolved exposures to the Senior Manager; General Contracts.
Stakeholder Engagement and Support
- Serve as the legal contact for assigned departments and business units, responding to requests within agreed service timelines and providing clear progress updates.
Knowledge and Skills:
- Knowledge of contract drafting and review, banking law, and company law.
- Business understanding of legal and risk management frameworks.
- Sufficient knowledge of legal regulations in Tanzania.
- Flexibility in day-to-day work.
- Excellent communication and interpersonal skills, with sound judgment when communicating with internal and external clients.
Qualifications and Experience:
- Bachelor's degree in Law (LLB).
- Must be a practising advocate.
- A Master's degree in business studies is an added advantage.
- Banking certification(s) are an added advantage.
- Minimum of three years' experience in a dynamic and fast-paced commercial legal environment.
Job Opening Date: 05 October 2026
Job Closing Date: 19 October 2026
4. OPERATION TRANSFORMATION ANALYST
Number of Positions: 1
Job Location: Head Office, HQ
Job Purpose:
To deliver process improvement projects, improve operational efficiency, and provide insights into stabilizing and growing the business.
Main Responsibilities:
- Work closely with the team and cross-functional business partners to execute and deliver process improvement projects.
- Apply quantitative methods to drive and support management decisions.
- Track customer incidents, investigate, identify root causes, and determine opportunities to improve quality and the overall customer experience.
- Monitor processes to ensure appropriate controls are in place and followed, identify areas for improvement, and drive changes.
- Develop and prepare materials for process improvement events, coordinate with management, and provide instructions on using process improvement tools.
- Recommend process re-engineering methodologies and provide leadership to business and support-function teams to improve cycle times and eliminate defects.
- Work with department heads, Zonal Managers, and Senior Managers to implement process re-engineering practices aligned with business objectives.
- Challenge existing practices and propose improvements in cost, revenue, process effectiveness, and efficiency.
Knowledge and Skills:
- Strong project management skills.
- Proven ability to drive strategic and operational activities.
- Well-developed analytical, quantitative, and problem-solving skills, including the ability to analyse large amounts of data and generate insights.
- Self-motivation, innovation, and the ability to initiate and lead change.
- Proficiency in Microsoft Office, including Visio and Excel, as well as business intelligence and metric-reporting tools.
- Ability to work independently and as part of a team.
Qualifications and Experience:
- Bachelor's degree in Business Administration, Management, Banking, Finance, or a related field.
- Lean Six Sigma certification.
- Project Management certification is an added advantage.
- Certified Business Analyst qualification is an advantage.
- Three years of organizational change experience.
- Experience working with business re-engineering processes in the financial or banking industry.
Job Opening Date: 05 October 2026
Job Closing Date: 19 October 2026
5. RELATIONSHIP MANAGER; AGRI RETAIL MONITORING
Number of Positions: 1
Job Location: Head Office, HQ
Job Purpose:
To monitor the quality of the Agri Retail Loans portfolio by tracking arrears across branch networks, ensuring timely rectification of identified issues, and following up on the submission of post-approval loan conditions and supporting documentation.
Main Responsibilities:
- Monitor and supervise the performance and quality of the entire Agri-Retail loan portfolio issued and disbursed across the branch network.
- Conduct daily and weekly analysis of key portfolio indicators, including delinquency, concentration, and repayment trends, to identify early warning signals and recommend timely interventions to the branch network.
- Ensure Agri-Retail loan products are processed and delivered according to Standard Operating Procedures and credit policies, escalating procedural deviations to the Line Manager for corrective action.
- Support asset-book growth by tracking daily, weekly, and monthly performance for each Relationship Manager and branch against budgetary targets.
- Collaborate with Credit Operations and Credit Administration teams to support efficient loan disbursement processes and improve turnaround time for field teams.
- Conduct monthly reviews of Key Risk Indicators (KRIs) for Agri Retail customer products, business practices, lending, annual facility reviews, and regulatory compliance.
- Review Agri Retail issues logged in NMB Cure, provide solutions, or forward them to the relevant Line Manager for input and closure.
- Prepare detailed periodic and ad hoc evaluation reports on Agri-Retail performance, covering assets, loan quality, growth, and liabilities, including deposits, on a weekly, monthly, and quarterly basis.
- Train and coach field Relationship Officers and Relationship Managers on business best practices, lending processes, and accurate evaluation and assessment of Agri-Retail loan applicants.
- Participate in departmental sales, portfolio quality, and planning meetings, providing data-driven insights and representing the monitoring function.
- Support strategic initiatives, including rural banking expansion and new product rollouts.
Knowledge and Skills:
- Sound knowledge of agribusiness economics, the role of credit in business, and business development.
- Knowledge of Agri Retail Banking products and services across agricultural value chains.
- Excellent knowledge of agricultural sector dynamics and related laws.
- Understanding of other banks' loan products, policies, and procedures for cross-selling.
- Excellent knowledge of banking operations and financial markets in Tanzania.
- Knowledge of agricultural markets and general business environments across agricultural value chains.
- Computer proficiency in Excel, Word, PowerPoint, and Access.
- Excellent communication skills in English and Kiswahili, numerical and analytical skills, report writing, and presentation skills.
- Self-motivation, innovation, and the ability to initiate and lead change.
- Strong customer relationship management skills.
- Managerial and leadership skills, including conceptual thinking and resourcefulness.
- Strong interpersonal and networking skills for internal and external customers.
- Ability to prioritize and execute tasks effectively under pressure.
- People management, representation, team-building, and high-performing team development skills.
Qualifications and Experience:
- Bachelor's degree.
- Relevant certification(s) depending on the specific role requirements.
- A Master's degree in business studies is an added advantage.
- Postgraduate education in Banking and/or banking certification(s) is an added advantage.
- Minimum of four years' banking experience, including experience in credit assessment, project appraisal, and other banking operations.
Job Opening Date: 30 September 2026
Job Closing Date: 14 October 2026
6. RELATIONSHIP MANAGER; COMMERCIAL – CHINESE DESK
Number of Positions: 2
Job Location: Head Office, HQ
Job Purpose:
To advise the Business Banking Department on strategies for growing the Chinese Commercial Businesses customer portfolio.
Main Responsibilities:
- Actively sell deposits, loans, and other banking products, including foreign exchange, internet banking, and trade products, to Chinese commercial customers.
- Appraise credit applications above the branch limit and provide recommendations for decision-making.
- Advise the Senior Manager on matters relating to the development of Chinese Commercial Businesses, including assets and liabilities.
- Lead efforts to grow the Chinese customer portfolio through networking and promotional activities, working with Relationship Officers and Branch Managers.
- Build the capacity of SME Relationship Officers through ongoing mentoring and support to improve credit application quality and business growth.
- Review Chinese customers' feedback, market intelligence, workshops, and focus-group reports, and assess product design and performance to determine whether changes, redesign, or relaunch are appropriate.
- Coordinate budget objectives for responsible areas within Chinese businesses to ensure targets are achieved.
- Ensure customer satisfaction by providing accurate advice and selling in line with customer expectations.
- Prepare budgets and projections for loan and deposit products.
Knowledge and Skills:
- Good credit analysis skills.
- Strong customer relationship management skills and a sound understanding of banking products, policies, and procedures.
- Proficiency in standard computer applications, including Excel, Word, and Access.
- Good communication skills.
- Fluency in Chinese is mandatory.
- Good business management, leadership, coaching, and team-building skills.
Qualifications and Experience:
- Bachelor's degree in Finance, Accounting, Banking, or a related field.
- A Master's degree in business studies is an added advantage.
- Postgraduate education in Banking and/or banking certification(s) is an added advantage.
- At least four years' experience in Retail Banking, including SME and Commercial Business lending and/or Business Banking Relationship Management.
- Experience dealing with the Chinese sector is mandatory.
Job Opening Date: 29 September 2026
Job Closing Date: 13 October 2026
7. SENIOR MANAGER; VALUE CHAIN
Number of Positions: 1
Job Location: Head Office, HQ
Job Purpose:
To drive ecosystem and value-chain banking by structuring and managing end-to-end client ecosystems, enabling growth in deposits, digital adoption, and revenue through strategic collaboration and integration of value-chain participants.
Main Responsibilities:
- Lead the development and execution of ecosystem banking strategies.
- Identify, negotiate, and oversee strategic partnerships with anchor corporates, fintech companies, institutions, and key value-chain stakeholders.
- Design and implement commercially viable, mutually beneficial ecosystem solutions connecting anchor clients with distributors, dealers, suppliers, MSMEs, and other key ecosystem participants.
- Lead the development and conversion of value-chain business pipelines.
- Collaborate strategically with Corporate Relationship Managers and business segment leaders to identify and consolidate leads, onboard value-chain participants, and enhance cross-selling of banking products and services.
- Provide strategic direction and oversight for ecosystem projects and value-chain initiatives.
- Lead and coordinate cross-functional teams across Corporate Banking, Business Banking, Retail Banking, Transaction Banking, Digital Banking, Risk, and Operations to structure and implement integrated ecosystem solutions.
- Drive the adoption and implementation of ecosystem banking strategies across branches and business units.
- Establish and oversee a strong ecosystem business pipeline.
- Guide multifunctional teams in developing standardized processes for structuring, pricing, packaging, and implementing scalable ecosystem banking solutions.
- Oversee collaboration with external vendors, fintech companies, and third-party service providers to develop scalable business-generation models, optimize operational processes, and improve customer experience.
- Drive continuous improvement of ecosystem banking workflows.
- Review and analyse monthly ecosystem banking performance.
- Provide strategic commercial insights, financial analysis, and analytical tools to support pricing decisions, deal evaluation, profitability management, and overall ecosystem business performance.
- Oversee the preparation and presentation of management reports, business performance dashboards, pipeline updates, and strategic recommendations.
- Lead strategic stakeholder engagements and complex commercial negotiations, aligning business priorities, partnership objectives, and implementation commitments.
- Oversee the optimization of ecosystem relationships and portfolios.
- Ensure ecosystem banking initiatives comply with the Bank's risk appetite, internal policies, regulatory requirements, and governance standards.
- Lead, coach, and develop ecosystem banking teams.
- Promote an inclusive and collaborative working environment that values diversity, teamwork, and shared business objectives.
- Identify emerging sectors, underserved value chains, and new business models.
Knowledge and Skills:
- Extensive experience in financial services and product management.
- In-depth knowledge of value-chain and ecosystem banking models.
- Proven ability to identify and structure ecosystem opportunities across wholesale and retail client segments.
- Comprehensive product knowledge covering cash management, trade finance, and a broad range of banking solutions.
- Sound understanding of key economic sectors, including mining, trade, manufacturing, and related industries.
- Expertise in Sales and Operational Planning (S&OP) and Integrated Business Planning processes.
- Advanced proficiency in MS Office applications and process-mapping techniques.
- Understanding of marketing principles and the ability to translate marketing strategies into practical business plans that address customer needs.
- Proven experience organizing and facilitating training sessions, B2B workshops, and seminars.
- Ability to work flexibly in a team and understand market dynamics.
- Excellent communication, interpersonal, and stakeholder management skills across cultures and geographical areas.
- Strong networking, coaching, and mentoring skills.
- Leadership skills.
- Project management capabilities, including the ability to influence and lead cross-functional teams in a matrix organization.
Qualifications and Experience:
- Bachelor's degree in Finance, Banking, Accounting, Economics, Business Administration, or a related field.
- Minimum of six years' experience in banking or financial services, including four years' experience in Ecosystem/Value Chain Management.
- Demonstrated experience managing relationships with corporate clients and multinational organizations.
- Proven knowledge and experience in supply-chain/value-chain management, including developing and managing ecosystem partnerships.
- Strong understanding of corporate banking products, client acquisition, relationship management, and business development.
Job Opening Date: 01 October 2026
Job Closing Date: 15 October 2026
8. SPECIALIST; FINANCIAL CRIME CONTROLS
Number of Positions: 1
Job Location: Head Office, HQ
Job Purpose:
To support the design, implementation, monitoring, and continuous improvement of financial crime controls across the Bank.
Main Responsibilities:
AML/CFT/CPF Controls
- Review and assess customer due diligence (CDD), enhanced due diligence (EDD), and ongoing customer monitoring processes.
- Assess customer profiles, expected account activity, source of funds, and, where appropriate, source of wealth.
- Support the identification and escalation of unusual or potentially suspicious customer activity.
- Review transaction-monitoring alerts and support investigations where required.
- Assist with preparing and submitting suspicious transaction/activity reports in accordance with applicable requirements.
- Monitor high-risk customers, jurisdictions, products, and transactions.
Sanctions and Screening
- Review and investigate potential screening matches and ensure appropriate escalation and resolution.
- Assist in maintaining effective controls for sanctions compliance and screening-related risks.
Transaction Monitoring and Investigations
- Review transaction-monitoring alerts and investigate unusual or potentially suspicious activity.
- Identify potential money laundering, terrorist financing, proliferation financing, and other financial crime typologies.
- Investigate suspected suspicious transactions and activities and escalate material or suspicious activity/transactions in accordance with the Bank's established procedures.
- Prepare comprehensive investigation reports and recommendations.
Financial Crime Risk Assessment
- Support enterprise-level and business-level money laundering, terrorist financing, and proliferation financing risk assessments.
- Assess risks associated with customers, products, services, delivery channels, and geographical locations.
- Identify emerging financial crime risks and typologies.
Policies, Procedures and Governance
- Contribute to developing and periodically reviewing AML/CFT, sanctions, fraud, and other financial crime policies and procedures.
- Ensure procedures remain consistent with applicable regulatory requirements and industry standards.
- Provide accurate management information on transaction monitoring, investigations, control testing, and remediation.
- Support financial crime governance committees and prepare relevant reports and presentations.
Training and Awareness
- Support AML/CFT/CPF and financial crime awareness programmes.
- Assist in identifying staff training needs.
Knowledge and Skills:
- Familiarity with Anti-Money Laundering (AML), Counter-Terrorism Financing, Counter-Proliferation Financing, Customer Due Diligence (CDD), and sanctions-screening rules and regulations is essential.
- Good understanding of financial crime risk management practices.
- Expert knowledge of AML transaction-monitoring systems, analytical and investigative processes, and reporting requirements.
- Knowledge of AML and financial crime.
- Sanctions and watchlist screening skills.
- Investigation and analytical skills.
- Regulatory and compliance knowledge.
- Strong communication skills.
Qualifications and Experience:
- Bachelor's degree in Banking, Finance, Accounting, Economics, Law, Business Administration, Actuarial Science, Data Science, Computer Science, or a related field.
- Professional certification in AML, Financial Crime, Compliance, or Sanctions Control, such as CAMS, CFCS, CGSS, or CFE, will be an added advantage.
- At least three years' relevant professional experience in banking, financial services, AML/CFT, compliance, or financial crime investigations.
Job Opening Date: 08 October 2026
Job Closing Date: 22 October 2026
GENERAL APPLICATION INFORMATION
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender-balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for these positions.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for payment of a fee, please disregard it.
Only shortlisted candidates will be contacted where indicated in the individual vacancy announcement.
HOW TO APPLY
Applicants should submit their applications through the official NMB Bank Careers Portal: